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change Troubleshooting eng
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KsZnak committed Mar 3, 2024
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**Solution:**

>## Windows
>
>
>1. Check that the versions of your application and protocol match each other, as OpenVPN over Cloak installed in version 2.1.2 does not work in newer versions of the application and vice versa.
>
>2. Go to "Network Adapters" and disable the TAP Adapter V9 adapter (created by Amnezia), then remove it.
>
>![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_1.png)
>![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_2.png)
>
>3. Ensure that DHCP services are enabled on the device.
>
> Instructions from the Microsoft website for different versions.\
> [Windows 11] \
> [Windows 10] \
> [Windows 8.1 or 7]
>4. Install any version of OpenVPN from 2.5.0 to 2.6.9 [here]
>5. Clear the cache of the AmneziaVPN application
>6. Try reinstalling the protocol
>## Android
>
>1. Check that the versions of your application and protocol match each other, as OpenVPN over Cloak installed in version 2.1.2 does not work in newer versions of the application and vice versa.
>
>2. Press the "Exit" or "Close application" button in the Amnezia VPN settings, then restart and try to connect again
>3. Reboot the device
>## iOS
>
>1. Check that the versions of your application and protocol match each other, as OpenVPN over Cloak installed in version 2.1.2 does not work in newer versions of the application and vice versa.
>2. Try connecting to the VPN not from the application, but from the system settings
> ![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_3.png)
> ![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_4.png)
>3. Go to system VPN settings, remove the Amnezia VPN profile, and try to connect again
> ![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_5.png)
>4. Ensure that the Amnezia VPN application has been granted permissions to use Wi-Fi and mobile data
>5. Reboot the device
>## Linux
>1. Check the correctness of the time on your device. System time should match the selected time zone.
>2. Reboot the device

1. Check that the versions of your application and protocol match each other, as OpenVPN over Cloak installed in version 2.1.2 does not work in newer versions of the application and vice versa.

2. Go to "Network Adapters" and disable the TAP Adapter V9 adapter (created by Amnezia), then remove it.

![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_1.png)
![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_2.png)

3. Ensure that DHCP services are enabled on the device.

Instructions from the Microsoft website for different versions.\
[Windows 11] \
[Windows 10] \
[Windows 8.1 or 7]
4. Install any version of OpenVPN from 2.5.0 to 2.6.9 [here]
5. Clear the cache of the AmneziaVPN application
6. Try reinstalling the protocol
## Android

1. Check that the versions of your application and protocol match each other, as OpenVPN over Cloak installed in version 2.1.2 does not work in newer versions of the application and vice versa.

2. Press the "Exit" or "Close application" button in the Amnezia VPN settings, then restart and try to connect again
3. Reboot the device
## iOS

1. Check that the versions of your application and protocol match each other, as OpenVPN over Cloak installed in version 2.1.2 does not work in newer versions of the application and vice versa.
2. Try connecting to the VPN not from the application, but from the system settings
![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_3.png)
![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_4.png)
3. Go to system VPN settings, remove the Amnezia VPN profile, and try to connect again
![](https://raw.githubusercontent.com/amnezia-vpn/amnezia.org-content/master/docs/ru/troubleshooting/01_connection_problem_ovpn_cloak/img/ts_cpoc_ru_5.png)
4. Ensure that the Amnezia VPN application has been granted permissions to use Wi-Fi and mobile data
5. Reboot the device
## Linux
1. Check the correctness of the time on your device. System time should match the selected time zone.
2. Reboot the device

 

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Expand Up @@ -4,7 +4,7 @@ When installing Amnezia VPN on Windows, an error "system did not find **MSVCP140

>**Solution**
>
>The **msvcp140.dll** file is one of the libraries included in the Microsoft Visual Studio 2015 components required to run some programs.
>**The msvcp140.dll file** is one of the libraries included in the Microsoft Visual Studio 2015 components required to run some programs.
By default, it is located in the folders C:\Windows\System32\ and C:\Windows\SysWOW64\, but in some cases, it may also be needed in the folder with the executable file of the program being launched.
To fix this issue, install [these libraries]

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> - Restart the application.
If your Linux subsystem differs from SystemD,
use this guide: [https://github.com/M9snikFeed/amnezia-vpn-runit/blob/main/README.md](https://github.com/M9snikFeed/amnezia-vpn-runit/blob/main/README.md)
use this guide: [GitHub]

[GitHub]: https://github.com/M9snikFeed/amnezia-vpn-runit/blob/main/README.md
3 changes: 1 addition & 2 deletions docs/en/troubleshooting/error-codes/error-codes.md
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Expand Up @@ -133,8 +133,7 @@ Occurs during the installation of a VPN container or when adding a configuration

> **Solution:**
>
> - Add the user to the Sudo group.
> - Use visudo if the sudo package is already installed.
> - Add the user to the Sudo group. Use visudo if the sudo package is already installed.
> - Add the user and install the sudo package if the sudo package is not installed.
> - Try setting up the server as root instead of a regular user.
> - Try removing the password requirement for executing sudo commands.
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