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ITSMCore.sopm
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<?xml version="1.0" encoding="utf-8"?>
<otrs_package version="1.0">
<Name>ITSMCore</Name>
<Version>7.1.2</Version>
<Framework>7.1.x</Framework>
<PackageRequired Version="7.1.2">GeneralCatalog</PackageRequired>
<Vendor>Znuny</Vendor>
<URL>https://www.znuny.org/</URL>
<License>GNU GENERAL PUBLIC LICENSE Version 3, 29 June 2007</License>
<Description Lang="en">The Znuny::ITSM Core package.</Description>
<Description Lang="de">Das Znuny::ITSM Core Paket.</Description>
<Description Lang="hu">Az Znuny::ITSM alapcsomag.</Description>
<ChangeLog Version="7.1.2" Date="2024-09-23 11:11:24 +0200">Fixed primary secondary button in ITSM.Agent.ConfirmDialog.ShowConfirmDialog. Editing a template: No primary secondary button highlighting and button order wrong.
Added new DialogType 'Delete' to ITSM.Agent.ConfirmDialog.ShowConfirmDialog.
Translated using Weblate.</ChangeLog>
<ChangeLog Version="7.1.1" Date="2024-08-27 11:10:11 +0200">Initial release for Znuny 7.0.
Fixed - Printing a service does not open a new window.</ChangeLog>
<ChangeLog Version="7.0.4" Date="2023-07-25 12:17:41 +0200">- Added filter option for SLA and service detail view
- Updated ProductName</ChangeLog>
<ChangeLog Version="7.0.3" Date="2023-07-12 12:34:19 +0200">Improved ITSM repository handling</ChangeLog>
<ChangeLog Version="7.0.2" Date="2023-05-11 14:49:36 +0200">Updated repository URL for Znuny 7 ITSM packages.
Updated Translations.</ChangeLog>
<ChangeLog Version="7.0.1" Date="2023-05-10 11:26:50 +0200">Initial release for Znuny 7.0.</ChangeLog>
<ChangeLog Version="6.5.2" Date="2023-03-17 13:35:44 +0100">Fixed value of System Configuration ProductName</ChangeLog>
<ChangeLog Version="6.5.1" Date="2023-02-20 14:30:48 +0100">Initial release for Znuny 6.5.</ChangeLog>
<ChangeLog Version="6.4.3" Date="2022-11-09 09:29:08 +0100">Updated translations.</ChangeLog>
<ChangeLog Version="6.4.2" Date="2022-07-28 15:20:39 +0200">Initial release for Znuny 6.4.2.</ChangeLog>
<ChangeLog Version="6.3.3" Date="2022-04-28 10:14:17 +0200">Release for Znuny 6.3.3.</ChangeLog>
<ChangeLog Version="6.3.1" Date="2022-03-18 10:16:46 +0100">Ported to 6.3.</ChangeLog>
<Filelist>
<File Permission="660" Location="doc/itsm-core-database.dia"/>
<File Permission="660" Location="doc/itsm-core-database.png"/>
<File Permission="660" Location="Kernel/Config/Files/XML/FrameworkITSMCore.xml"/>
<File Permission="660" Location="Kernel/Config/Files/XML/ITSMCore.xml"/>
<File Permission="660" Location="Kernel/Config/Files/XML/ITSMService.xml"/>
<File Permission="660" Location="Kernel/Config/Files/XML/TicketITSMService.xml"/>
<File Permission="660" Location="Kernel/Language/ar_SA_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/bg_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/ca_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/cs_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/da_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/de_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/el_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/en_CA_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/en_GB_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/es_CO_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/es_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/es_MX_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/et_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/fa_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/fi_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/fr_CA_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/fr_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/gl_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/he_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/hi_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/hr_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/hu_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/id_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/it_ITSMCore.pm"/>
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<File Permission="660" Location="Kernel/Language/pt_BR_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/pt_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/ro_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/ru_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/sk_SK_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/sl_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/sr_Cyrl_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/sr_Latn_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/sv_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/sw_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/th_TH_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/tr_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/uk_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/vi_VN_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/zh_CN_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Language/zh_TW_ITSMCore.pm"/>
<File Permission="660" Location="Kernel/Modules/AdminITSMCIPAllocate.pm"/>
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<File Permission="660" Location="Kernel/Modules/AgentITSMServicePrint.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentITSMServiceZoom.pm"/>
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<File Permission="660" Location="Kernel/Modules/AgentITSMSLAPrint.pm"/>
<File Permission="660" Location="Kernel/Modules/AgentITSMSLAZoom.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/ITSMServiceMenu/Generic.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/ITSMServiceMenu/Link.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/ITSMSLAMenu/Generic.pm"/>
<File Permission="660" Location="Kernel/Output/HTML/LinkObject/Service.pm"/>
<File Permission="660" Location="Kernel/Output/JavaScript/Templates/Standard/Agent/ITSMCore/LoadingDialog.html.tmpl"/>
<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AdminITSMCIPAllocate.tt"/>
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<File Permission="660" Location="Kernel/Output/HTML/Templates/Standard/AgentITSMSLAZoom.tt"/>
<File Permission="660" Location="Kernel/System/LinkObject/Service.pm"/>
<File Permission="660" Location="Kernel/System/ITSMCIPAllocate.pm"/>
<File Permission="660" Location="scripts/test/sample/Stats/ITSMCore.Stats.Static.NotExisting.xml"/>
<File Permission="660" Location="scripts/test/sample/Stats/ITSMCore.Stats.TicketOverview.xml"/>
<File Permission="660" Location="scripts/test/ITSMCIPAllocate.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/Admin/AdminITSMCIPAllocate.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMService.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMServicePrint.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMServiceZoom.t"/>
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<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMSLAPrint.t"/>
<File Permission="660" Location="scripts/test/Selenium/Agent/AgentITSMSLAZoom.t"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.ConfirmDialog.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.CustomerSearch.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.Service.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.ServiceZoom.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.SLA.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.SLAZoom.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.UserSearch.js"/>
<File Permission="660" Location="var/httpd/htdocs/js/ITSM.Agent.Zoom.js"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Default.css"/>
<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Agent.Detail.css"/>
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<File Permission="660" Location="var/httpd/htdocs/skins/Agent/default/css/ITSM.Table.css"/>
<File Permission="660" Location="var/packagesetup/ITSMCore.pm"/>
</Filelist>
<DatabaseInstall Type="post">
<TableCreate Name="cip_allocate">
<Column Name="id" Required="true" PrimaryKey="true" AutoIncrement="true" Type="BIGINT"/>
<Column Name="criticality" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="impact" Required="true" Size="200" Type="VARCHAR"/>
<Column Name="priority_id" Required="true" Type="SMALLINT"/>
<Column Name="create_time" Required="false" Type="DATE"/>
<Column Name="create_by" Required="false" Type="INTEGER"/>
<Column Name="change_time" Required="false" Type="DATE"/>
<Column Name="change_by" Required="false" Type="INTEGER"/>
<ForeignKey ForeignTable="ticket_priority">
<Reference Local="priority_id" Foreign="id"/>
</ForeignKey>
<ForeignKey ForeignTable="users">
<Reference Local="create_by" Foreign="id"/>
<Reference Local="change_by" Foreign="id"/>
</ForeignKey>
</TableCreate>
<TableAlter Name="service">
<ColumnAdd Name="type_id" Required="false" Type="INTEGER"/>
<ColumnAdd Name="criticality" Required="false" Size="200" Type="VARCHAR"/>
</TableAlter>
<TableAlter Name="sla">
<ColumnAdd Name="type_id" Required="false" Type="INTEGER"/>
<ColumnAdd Name="min_time_bet_incidents" Required="false" Type="INTEGER"/>
</TableAlter>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Core::IncidentState</Data>
<Data Key="name" Type="Quote" Translatable="1">Operational</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Core::IncidentState</Data>
<Data Key="name" Type="Quote" Translatable="1">Warning</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Core::IncidentState</Data>
<Data Key="name" Type="Quote" Translatable="1">Incident</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">End User Service</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Front End</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Back End</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">IT Management</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Reporting</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">IT Operational</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Demonstration</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Project</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Training</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Underpinning Contract</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::Service::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Other</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Availability</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Response Time</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Recovery Time</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Resolution Rate</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Transactions</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Errors</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
<Insert Table="general_catalog">
<Data Key="general_catalog_class" Type="Quote">ITSM::SLA::Type</Data>
<Data Key="name" Type="Quote" Translatable="1">Other</Data>
<Data Key="valid_id">1</Data>
<Data Key="create_time">current_timestamp</Data>
<Data Key="create_by">1</Data>
<Data Key="change_time">current_timestamp</Data>
<Data Key="change_by">1</Data>
</Insert>
</DatabaseInstall>
<DatabaseUpgrade Type="post">
<TableAlter Name="cip_allocate" Version="3.2.91">
<ForeignKeyDrop ForeignTable="general_catalog">
<Reference Local="criticality_id" Foreign="id"/>
<Reference Local="impact_id" Foreign="id"/>
</ForeignKeyDrop>
</TableAlter>
<TableAlter Name="cip_allocate" Version="3.2.91">
<ColumnAdd Name="criticality" Required="true" Size="200" Type="VARCHAR"/>
<ColumnAdd Name="impact" Required="true" Size="200" Type="VARCHAR"/>
</TableAlter>
<TableAlter Name="service" Version="3.2.91">
<ColumnAdd Name="criticality" Required="false" Size="200" Type="VARCHAR"/>
</TableAlter>
</DatabaseUpgrade>
<DatabaseUninstall Type="pre">
<TableDrop Name="cip_allocate"/>
<TableAlter Name="service">
<ColumnDrop Name="type_id"/>
<ColumnDrop Name="criticality"/>
</TableAlter>
<TableAlter Name="sla">
<ColumnDrop Name="type_id"/>
<ColumnDrop Name="min_time_bet_incidents"/>
</TableAlter>
</DatabaseUninstall>
<CodeInstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeInstall();
]]></CodeInstall>
<CodeReinstall Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeReinstall();
]]></CodeReinstall>
<!-- It is IMPORTANT that this CodeUpgrade (Version="3.2.91") comes BEFORE the regular CodeUpgrade block without any version number! -->
<CodeUpgrade Type="post" Version="3.2.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_3_2_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.2"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_2();
]]></CodeUpgrade>
<CodeUpgrade Type="post" Version="4.0.91"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUpgradeFromLowerThan_4_0_91();
]]></CodeUpgrade>
<CodeUpgrade Type="post"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
# discard internally stored object, so that the next access to object creates them newly
$Kernel::OM->ObjectsDiscard(
Objects => [$CodeModule],
ForcePackageReload => 1,
);
$Kernel::OM->Get($CodeModule)->CodeUpgrade();
]]></CodeUpgrade>
<CodeUninstall Type="pre"><![CDATA[
# create the package name
my $CodeModule = 'var::packagesetup::' . $Param{Structure}->{Name}->{Content};
$Kernel::OM->Get($CodeModule)->CodeUninstall();
]]></CodeUninstall>
<IntroInstall Type="pre" Title="Install Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to install the Znuny package ITSMCore.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das Znuny-Paket ITSMCore zu installieren.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Información de Instalación" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de instalar el modulo ITSMCore de Znuny.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="pre" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az ITSMCore Znuny csomag telepítésére készül.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="en"><![CDATA[
<br/>
<strong>NOTICE</strong>
<br/>
<br/>
In order to grant users access to the service menu, you need to add them as member to the group 'itsm-service'.
<br/>
<br/>
The menu items that were added by this package will be visible after you log-in to the system again.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Installation Information" Lang="de"><![CDATA[
<br/>
<strong>HINWEIS</strong>
<br/>
<br/>
Um Benutzern Zugriff auf das Service-Menü zu gewähren, müssen diese Mitglied der neuen Gruppe 'itsm-service' sein.
<br/>
<br/>
Die von diesem Paket hinzugefügten Menü-Punkte sind erst nach einem erneuten Anmeldevorgang im System sichtbar.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Información de Instalación" Lang="es"><![CDATA[
<br/>
<strong>AVISO</strong>
<br/>
<br/>
Para poder permitir el acceso a los usuarios al menu de servicios, usted necesita agregarlos como miembros del grupo 'itsm-service'.<br/>
<br/>
Los elementos del menu que fueron agregados por este packete serán visibles despues de que cierre y abra su sesion de nuevo.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroInstall Type="post" Title="Telepítési információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELMEZTETÉS</strong>
<br/>
<br/>
Annak érdekében, hogy hozzáférést adjon a felhasználók számára a szolgáltatás menühöz, hozzá kell adnia őket az „itsm-service” csoporthoz tagként.
<br/>
<br/>
Azok a menüpontok, amelyeket ez a csomag adott hozzá, azután lesznek láthatóak, miután ismét bejelentkezik a rendszerbe.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroInstall>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="en"><![CDATA[
<br/>
<strong>WELCOME</strong>
<br/>
<br/>
You are about to upgrade the Znuny package ITSMCore.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Upgrade Information" Lang="de"><![CDATA[
<br/>
<strong>WILLKOMMEN</strong>
<br/>
<br/>
Sie sind im Begriff das Znuny-Paket ITSMCore zu aktualisieren.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Información de Actualización" Lang="es"><![CDATA[
<br/>
<strong>BIENVENIDO</strong>
<br/>
<br/>
Usted está apunto de instalar el modulo ITSMCore de Znuny.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUpgrade Type="pre" Title="Frissítési információk" Lang="hu"><![CDATA[
<br/>
<strong>ÜDVÖZÖLJÜK</strong>
<br/>
<br/>
Ön az ITSMCore Znuny csomag frissítésére készül.<br/>
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUpgrade>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="en"><![CDATA[
<br/>
<strong>ATTENTION</strong>
<br/>
<br/>
If you uninstall this package, all database tables that were created during installation will be deleted.
All data from these tables will be irrevocably lost!
<br/>
<br/>
The group 'itsm-service' that was created during package installation will be deactivated.
You can activate this group again in the admin area.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Uninstallation Information" Lang="de"><![CDATA[
<br/>
<strong>ACHTUNG</strong>
<br/>
<br/>
Bei der Deinstallation werden die von diesem Paket angelegten Datenbank-Tabellen gelöscht.
Alle darin enthaltenen Daten gehen unwiderruflich verloren!
<br/>
<br/>
Die von diesem Paket angelegte Gruppe 'itsm-service' wird deaktiviert.
Sie kann jederzeit im Admin-Bereich wieder aktiviert werden.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Información de Desinstalación" Lang="es"><![CDATA[
<br/>
<strong>ATENCIÓN</strong>
<br/>
<br/>
Si usted desinstala este paquete, todas las tablas de la base de datos creadas durante la instalación serán borradas.
¡Todos los datos de esas tablas serán irrevocablemente perdidos!.
<br/>
<br/>
El grupo 'itsm-service' que fue creado durante la instalación será desactivado.
Usted puede activar este grupo de nuevo en el area de admin.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
<IntroUninstall Type="pre" Title="Eltávolítási információk" Lang="hu"><![CDATA[
<br/>
<strong>FIGYELEM</strong>
<br/>
<br/>
Ha eltávolítja ezt a csomagot, akkor a telepítés során létrehozott összes adatbázistábla törlésre kerül.
Az ezekben a táblákban lévő összes adat visszavonhatatlanul el fog veszni!
<br/>
<br/>
A csomagtelepítés során létrehozott „itsm-service” csoport ki lesz kapcsolva.
Ezt a csoportot az adminisztrációs területen tudja ismét bekapcsolni.
<br/>
<br/>
((enjoy))<br/>
<br/>
]]></IntroUninstall>
</otrs_package>