With this extention you will be able to add external links to OTRS agent and customer navigation bar.

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

Provide a second phone and email ticket create screen with own config settings.

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

A module to enable escalation suspension.