<img src=“https://codeclimate.com/github/ravensnowbird/foswipe/badges/gpa.svg” /> <img src=“https://codeclimate.com/github/ravensnowbird/foswipe/badges/coverage.svg” /> <img src=“https://travis-ci.org/ravensnowbird/foswipe.svg” alt=“Build Status” /> This project rocks and uses MIT-LICENSE.
TICKET MANAGEMENT Email ticketing Reusable replies with canned responses Automatic solution suggestion Automatic email notifications Custom ticket views Add tags to tickets, solutions and contacts Merge tickets Add public and private notes to tickets Add watchers to a ticket Assume identity of other agents Export tickets Time tracking Integrated customer satisfaction surveys Agent collision detection MULTI-CHANNEL SUPPORT Freshfone - Integrated phone support Multiple incoming and outgoing mailboxes Add unlimited Twitter accounts Add unlimited Facebook pages Freshchat - Integrated live chat Facebook in-sync app HELPDESK AUTOMATION Automatic ticket assignment using Dispatch’r Time-triggered automations using Supervisor Event-triggered workflow automations with the Observer Multi-task workflows with one-touch Scenario automations Email commands Automatic ticket assignment within group (Round robin) SLA MANAGEMENT Business rules management through SLAs Escalation email for SLA violation Multiple business hours Multiple SLA policies Product, group and company level SLAs KNOWLEDGE-BASE Email to knowledge-base SEO optimization for solutions Suggested solutions COMMUNITY FORUMS MOBILE CUSTOMER SUPPORT Freshdesk for iOS Freshdesk for Android Mobile optimized HTML5 app MobiHelp MULTI-LANGUAGE & MULTIPLE TIME-ZONES Multiple customer portal Languages Multiple agent portal languages Dynamic email notifications Multiple time-zones MULTI-PRODUCT Product level knowledge-base and community forums TICKET FORMS Customizable ticket forms Dependent fields in ticket forms Customizable popup and embedded Feedback widget INTEGRATED GAME MECHANICS REPORTING Exporting reports Basic reporting Advanced reporting Enterprise reporting CUSTOMIZATIONS Access to FreshPlugs gallery Public customer portal customization Custom domain mapping Full CSS customization Customizable agent roles Complete layout customization Access to FreshThemes gallery SECURITY Single Sign On Single Sign On with SAML Wildcard SSL Custom SSL certificates IP Whitelisting Custom Email Servers INTEGRATIONS CRM apps Email marketing Satisfaction surveys Time tracking and invoicing tools And other 30+ applications