About notifications

Payment notifications

During the payment workflow, the order status is updated only through HiPay Fullservice notifications.
The endpoint for notifications is http://yourawesomewebsite.com/hipay/notify/index.
It is protected by an encrypted passphrase: don't forget to enter it in your Magento Admin Panel (Module configuration) and HiPay Fullservice back office (Platform configuration).

For more information, please see the process in the Notify model.

Transaction statuses

All HiPay Fullservice transaction statuses are processed, but not all of them interact with Magento order statuses.
This process only occurs when a notification is received.

When a status is in process, a Magento payment transaction is created.
Otherwise, we just add a new order history record with notification information.

Actions according to statuses:

BLOCKED (110) and DENIED (111)

• Transaction order "Denied" status is created
• Transaction order is closed
• Invoice in pending status, if any, is cancelled
• Order status changes to the status selected in configuration for the current payment method

AUTHORIZED AND PENDING (112) and PENDING PAYMENT (200)

• Transaction order "Authorization" status is created
• Transaction order is pending
• Transaction order is not closed
• Order status changes to Pending Review
• Invoice is not created

AUTHORIZATION REQUESTED (142)

• Transaction order is not created
• Order status changes to Authorization Requested
• Notification details are added to order history

REFUSED (113), AUTHORIZATION_REFUSED (163), CAPTURE_REFUSED (163)

• Transaction order is not created
• Order is set to the status configured
• If an invoice exists, it is cancelled

CANCELLED (115)

• Transaction order is not created
• Order is set to the status configured
• If an invoice exists, it is cancelled

EXPIRED (114)

• Transaction order "Void" status is created if a parent transaction exists and is Authorization
• Order is set to status Processing by Magento 2

AUTHORIZED (116)

• Transaction order "Authorization" status is created
• Transaction order is open
• Order status changes to Authorized
• Invoice is not created

CAPTURE REQUESTED (117)

If the validation status is set to Capture:

• Transaction order is not created
• Order status changes to Capture requested
• Notification details are added to order history

Otherwise, if the validation status is set to Capture requested, please see Captured Status related actions below.

CAPTURED (118) and PARTIALLY CAPTURED (119)

• Transaction order "Captured" status is created
• Transaction order is closed
• Order status changes to Processing or Partially captured
• Complete/partial invoice is created
• In case of a split payment, a new transaction is saved.

REFUND REQUESTED (124)

• Transaction order is not created
• Order status changes to Refund requested
• Notification details are added to order history

REFUNDED (125) and PARTIALLY REFUNDED (126)

• Transaction order "Captured" status is created
• Transaction order is closed
• Order status changes to Processing or Partially refunded
• Complete/partial invoice is created

REFUND REFUSED (117)

• Transaction order is not created
• Order status changes to Refund refused
• Notification details are added to order history

Other statuses

• CREATED (101)
• CARD HOLDER ENROLLED (103)
• CARD HOLDER NOT ENROLLED (104)
• UNABLE TO AUTHENTICATE (105)
• CARD HOLDER AUTHENTICATED (106)
• AUTHENTICATION ATTEMPTED (107)
• COULD NOT AUTHENTICATE (108)
• AUTHENTICATION FAILED (109)
• COLLECTED (120)
• PARTIALLY COLLECTED (121)
• SETTLED (122)
• PARTIALLY SETTLED (123)
• CHARGED BACK (129)
• DEBITED (131)
• PARTIALLY DEBITED (132)
• AUTHENTICATION REQUESTED (140)
• AUTHENTICATED (141)
• ACQUIRER FOUND (150)
• ACQUIRER NOT FOUND (151)
• CARD HOLDER ENROLLMENT UNKNOWN (160)
• RISK ACCEPTED (161)
  • Transaction order is not created
  • Order status does not change
  • Notification details are added to order history