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@@ -5,23 +5,16 @@ date: May 20, 2021 | |
excerpt: If you see an error while logging into cloud.gov, these tips can help you troubleshoot | ||
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## If you are using GSA's single sign on integration (SecureAuth) | ||
## If you are using your agency's single sign on integration | ||
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When logging in to cloud.gov, you may encounter an error message that includes reference to `InResponseToField`. For example, something like: | ||
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``` | ||
InResponseToField of the Response doesn’t correspond to sent message {code} | ||
``` | ||
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This is typically caused by SecureAuth having an old certificate or session cookie in your browser, and is not related to the cloud.gov platform. | ||
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Things you can check: | ||
Check the following: | ||
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* You can verify this issue is affecting your login by opening a private or incognito session in your browser and retry logging in. | ||
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* You can try clearing all cache and cookies, restart your browser, and retry logging in. | ||
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If these steps don't work, [GSA also has a tool that can clear these items](https://secureauth.gsa.gov/secureauth2/cleancert.aspx). Note - if you are a Mac user, this site will only work in Safari. | ||
If these steps don't work, and your agency identity provider works for other | ||
services, open an issue with [[email protected]]. | ||
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## If you are using the cloud.gov identity provider (IDP) | ||
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