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22 changes: 22 additions & 0 deletions docs/legal/payment-policy-vps.md
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# Security Capabilities & Policy for Transmission of Payment

**2024/04/02**

## What information do we collect and how do we use it?

When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card
details if paying by credit card. This allows us to process and fulfil your order successfully.

## How do we protect customer information?

When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before
it is sent to us. Furthermore, all the sensitive customer data we collect is protected by several layers of encryption
and several layers of security to prevent unauthorised access.

## Credit card details

All credit card payments are processed securely through the Stripe payment gateway. Amnezia.cloud does not store any credit card information on our servers.

## Payment gateway info

Our payment options are safe and secure. None of your payment details are stored – this ensures you will be happy with the security of your transaction.
188 changes: 188 additions & 0 deletions docs/legal/privacy-policy-vps.md
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# Privacy Policy

**2024/04/02**

## 1. Parties
This is Amnezia (“we”, or “our”) Privacy Policy. This Privacy Policy discusses the ways in which we collect, use,
maintain and disclose information collected by us from our customers, visitors to our websites, and, in some cases,
visitors to our customer’s websites (“Users”). Capitalized terms used but not defined in this policy have the meaning
given to them in our Terms of Use.

## 2. Purpose
The nature of internet business requires us to collect information from Users. While this policy is entitled a “privacy policy,”
it discusses all of the ways in which we use information collected directly or indirectly from our Users, including personally-identifiable
information gathered by us (“PI”) and other anonymous information (“AI”) (collectively, “Information”). Information transmitted, collected,
processed or which is otherwise provided to us by Users is not necessarily considered by us to be private. Please review this Privacy Policy
carefully to determine how we treat this information.

## 3. Acceptance of the Policy
You accept this Privacy Policy by using our website (referred to herein as the “Site”), placing an order for Services
(as defined in the Terms of Use) with us or joining our email list.

## 4. Changes to Policy
If we make any significant changes to this Policy we will notify you by email, post a notice of such changes on the
Site or flag our Privacy Policy on the Site as updated. You agree to our use of electronic communications with you
for purposes of this Policy. If you do not agree to the changes to this Policy, we will continue to maintain and use
PI previously collected in accordance with the Policy in force as of that date.

## 5. Information that we Collect; Use of Information

### 5.1. General
We may use PI as required or permitted by law, including in response to service of legal process (court order, summons,
subpoena, and the like). We shall use commercially reasonable measures to limit disclosure and use of such PI. We may use
PI in connection with the establishment or defense of legal claims.

### 5.2. Information contained in your customer record
Users who are our customers provide us with their name, address, phone number, user name, credit/debit card or bank information
and other personally identifiable or confidential information and other information we require to provide Service to them.
We may also acquire information about customers from third parties such as credit reporting agencies, as well as collect
information about our customers’ use of the Services. This information may be linked to the information provided to us by
our customers to create an administrative record and is referred to as “Registration and Billing Information”.

### 5.3. User inquiries
Users who contact us with questions may be required to give us additional information to assist us in resolving their
questions, or to assist us in our business (“User Inquiry Information”).

### 5.4. Anonymous Information
We collect AI regarding your use of the Site, such as computer-related information (browser type you used, your Internet
Protocol address, last URL visited, and the date and time of day of your login). We send a “cookie” or “pixel tag” to your
computer which contains an identification number that is unique to the computer you are using. You may decline to provide
such information to us and/or refuse cookies in your browser, although some of our features or services may not function
properly as a result, and some services may not be available. We use this information to enhance the experience of using
the Site, to tailor our Site to its visitors, to understand how our Site is used, to investigate and verify proper conduct
at the Site, and to monitor the security and integrity of the Site.

### 5.5. Third Party Agents – Access to and Use of PI
We may contract with third parties to assist us in our business, including hosting of the Site, hosting of data
(including PI and AI), promotional services, authorization and processing of payments, fulfillment of product orders and
processing of returns. Such third parties shall agree with us in writing to maintain your privacy at least with the level
of protection set forth in this Privacy Policy.

### 5.6. Unrelated Third Party Links and Information
Our Site contains links to other websites or other information and materials provided by third parties (by way of example,
links to third party social media websites). We do not own or control such other websites or third parties and are not
responsible for the information provided at those websites or in such materials. We do not control, and are not
responsible for, their privacy policies or the information collected at such third party websites.

## 6. Your Access to and Ability to Change PI
You may request access, updating and corrections of inaccuracies in your PI by contacting us as set out below.
For security purposes, we may request PI from you in connection with such access. You may also: modify your information
through your control panel in your account, or ask that information regarding your inquiries be deleted by contacting
us through tickets.

## 7. Deleting and Retention of PI
You may request that we delete your PI, and we shall attempt to accommodate such requests. However, we may retain and
use PI for such periods of time as required or permitted by law or best business practices.

## 8. Security
We have implemented technical, physical and administrative safeguards designed to protect PI against loss and against
unauthorized access, use, and disclosure. Passwords are stored on our server in encrypted form. We have personal
information retention processes designed to retain personal information as necessary for the purposes stated above or
to otherwise meet legal requirements. Unless this Privacy Policy states otherwise, our employees are required to keep
the information set out here confidential.

## 9. Cookies
We use the cookies on our Website, to customize the functioning of our Website as much as possible, and can contribute
to ease of use when navigating our Website.
A cookie is a small file placed onto your device that enables our Website features and functionality. For example,
cookies enable us to identify your device, secure your access to the Website. They enable the Website to store the data,
such as:
- Login data (IP address, login time, location from which the login is attempted);
- Type of browser;
- Data about the fact how you browse the Website (which sections you visit, what products are you interested in).

We use the cookies to:
- Ensure efficient and safe functioning of the Website; we use cookies to enable and support our security features, and to
help us detect malicious activity on our Website;
- Understand, improve, and research products, features, and services, including when you access our Website from other
websites, applications, or devices such as your work computer or your mobile device;
- Recognize the returning visitors of the Website; cookies help us show you the right information and personalize your
experience; cookies also help avoiding re-registration or re-filling of the information by you each time you visit the Website;
- Analyse your habits so that the functioning of the Website would be convenient, efficient and would conform to your
needs and expectations, for example, by ensuring that the Visitors would, without difficulty, find everything they are
looking for;
- Measure the flows of the information and data being sent to our Website; we use the cookies for accumulation of statistical
data about the number of users of the Website and their use of the Website;
- Targeting and advertising; by using the cookies we may collect information so that only relevant content is displayed for
- the browser by creating different target groups; we may use cookies to show you relevant advertising both on and off our Website.

We may, to the extent allowed by applicable laws, link the data, received from the cookies, with other information obtained
about you from other legal sources (i.e., information about the use of the services, online account, our Loyalty program, etc.).

### 9.1 Cookies used on the website
Each time you visit our Website, the long-term (persistent) cookies may be created, which stay in your browser after you
sign-up and will be read by us when you return to our Website or a partner site that uses our services, and not deleted
after you finish browsing our Website, and the short-term (session) cookies, which expire or are deleted after you
finish browsing our Website (i.e., they usually last during the current visit to our Website or browsing session).

Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain
cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser's preferences.

However, we note that the necessary cookies, as specified below, are necessary for functioning of our Website, and in
case of your objections, we will not be sure about functioning of the Website or any of its portions or functionalities.

We recite below the main types of cookies used on the Website according to their types, collected data, and duration of storage.

### 9.2. Cookies used by the Company

### 9.2.1. Strictly necessary cookies
These cookies are required for the operation of our Website. They include, for example, cookies that enable storage of
information filled by you during the browsing session, enable you to log into secure areas of our Website. Without these
cookies operation of the Website would be impossible or its functioning may be severely affected.

### 9.2.2. Preferences / functional cookies
These improve the functional performance of our Website and make it easier for you to use. These cookies remember the
settings selected by the Visitors (for example, the settings of language and time zone). With the use of these cookies,
the Visitors may avoid the changes of settings during each visit of the Website. These cookies also remember changes made
by you in the Website (for example, in case you leave comment on the Website). These cookies do not track your behavior
in other websites.

### 9.2.3. Analytical / performance cookies
These cookies show us if the Visitor has visited our Website before. The analytic cookies allow us to recognize and count
the number of users of our website and see how such users navigate through our Website. We also use cookies to understand,
improve, and research products, features, and services. For instance, analytical cookies may show us, which websites are
visited more frequently, help us to record dysfunctionalities of the Website, etc.

### 9.2.4. Marketing, targeting and advertising cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will then
use this information to make advertising displayed on it more relevant to your interests. The advertising cookies let us
know whether you have already seen the specific advertisement or a certain type of advertisement, and how much time has
elapsed since you saw it. We may use the cookies set by another entity so that we could provide the advertisement oriented
more specifically to you. They are also used so that we could see the certain advertisements only a certain number of times
and that it would help to measure the efficiency of advertising.

### 9.3. Third-party cookies
Advertising cookies - some ads you can see on our Website have been provided by other legal entities. Some of these entities
use their own cookies by analysing how many people have seen the specific advertisement or how many people have seen it more
than once. The companies creating such cookies apply the policies prepared by themselves and we have no influence on the
creation or storage of such cookies. We recommend you to take a separate interest in the Privacy Policy or the Cookie Policy
of those companies, which will be placed on their websites.

Other third-party cookies - in some web pages of our Website, the other entities (for example, social networks) may
also use their own anonymous cookies designed so that the programs or applications developed by them would suit your needs.
Due to the specific features of the functioning of the cookies, our Website does not have access to the information
transmitted by these cookies, likewise other entities do not have access to the information collected by the cookies
set by us.

### 9.4. Refusal or blocking the cookies
Many web browsers are set so that they would automatically accept cookies. The Visitors may, at their discretion,
block or delete cookies and similar unique identifiers, if the settings of their browser or device enable them to do so.

Nevertheless, if you refuse or block the cookies or other similar technologies, some functions of the Website may be
inaccessible to you or they may operate not so efficiently.
Nevertheless, we draw your attention that necessary cookies are necessary for functioning of our Website, and in case of
your objections, we will not be sure about functioning of the Website.

You may require that we delete all the data about you, as collected and processed with the help of the cookies,
by contacting us via tickets. Such data will be deleted not later than within 28 days after contacting to the
above-mentioned email address.

For more information about cookies, you also can visit web-site and discover more about cookies and ways of its use.

### 9.5. Closing provisions
This Cookie Policy may be updated by the Company.

The Company will inform the Visitors about the updates, by providing the new version of the Cookie Policy. For this reason,
we recommend that you periodically visit our Website, where you will always find the latest version of this Cookie Policy.

This Cookie Policy shall be applied from the date of announcement of it on the Website.
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# Refund & cancellation policy

**2024/04/02**

At any time, you can choose from the selected services and return unspent funds to your billing account.
The calculation of the amount is carried out on the date of refusal of services.

For all services, refunds are made upon application from the client to the address ([email protected]),
taking into account the actual costs incurred by Amnezia.

Withdrawal of funds from the balance is made only upon application from the client to the address ([email protected]),
to the account/wallet/card with which the payment was made.

The refund of the paid funds is carried out in full, if no more than 15 days have passed since the moment of registration.
After this period, a refund is made in proportion to the period of use of the service. The minimum term for using the service
(excluding domain registration and renewal services) is one month. Refunds are made in multiples of the monthly cost of
using the service, excluding discounts and bonuses. There are no refunds for the domain registration/renewal service.

Refunds after application by the Customer may take up to 14 days, plus a period that depends on the payment system.

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