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chore: Update SUPPORT.md #544

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merged 2 commits into from
Feb 20, 2024
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chore: Update SUPPORT.md #544

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chore: Update SUPPORT.md
adambaumeister Feb 16, 2024
2d45ade
docs: fix qoutes for sanity checks
alperenkose Feb 19, 2024
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18 changes: 3 additions & 15 deletions SUPPORT.md
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Community Supported
# Community Supported

The software and templates in the repo are released under an as-is, best effort,
support policy. This software should be seen as community supported and Palo
Alto Networks will contribute our expertise as and when possible. We do not
provide technical support or help in using or troubleshooting the components of
the project through our normal support options such as Palo Alto Networks
support teams, or ASC (Authorized Support Centers) partners and backline support
options. The underlying product used (the VM-Series firewall) by the scripts or
templates are still supported, but the support is only for the product
functionality and not for help in deploying or using the template or script
itself. Unless explicitly tagged, all projects or work posted in our GitHub
repository (at https://github.com/PaloAltoNetworks) or sites other than our
official Downloads page on https://support.paloaltonetworks.com are provided
under the best effort policy.
This template/script/solution is released "as-is", with no warranty and no support. These should be seen as community supported and Palo Alto Networks may contribute its expertise at its discretion. Palo Alto Networks, including through its Authorized Support Centers (ASC) partners and backline support options, will not provide technical support or help in using or troubleshooting this template/script/solution. The underlying product used by this template/script/solution will still be supported in accordance with the product's applicable support policy and the customer's entitlements.

As of version 2.12.2, this Collection of Ansible Modules for PAN-OS is
[certified on Ansible Automation Hub](https://console.redhat.com/ansible/automation-hub/repo/published/paloaltonetworks/panos)
and officially supported for Ansible subscribers. Ansible subscribers can engage
for support through their usual route towards Red Hat.
for support through their usual route towards Red Hat.
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