Cannot remove dead node - tells me if it not on the failed list

[madasus]

I've done some searches across other issues and i'm coming up without an answer.

I have a failed device which is no longer physically powered on (it died). zwavejs won't let me remove the failed node as it says

INFO Z-WAVE: The node removal process could not be started due to the following reasons:
· Node 16 is not in the list of failed nodes (ZW0360) removeFailedNode undefined

The node has no deviceID or any data (0xXXXX 0xXXXX-0xXXXX)

if I interview i see this

2024-10-11T17:38:48.324Z CNTRLR [Node 016] Interview attempt 1/5 failed, retrying in 5000 ms...
2024-10-11 13:38:48.326 ERROR Z-WAVE: [Node 016] Interview FAILED: Attempt 1/5 failed
2024-10-11T17:38:57.533Z CNTRLR [Node 016] Interview attempt 2/5 failed, retrying in 10000 ms...
2024-10-11 13:38:57.534 ERROR Z-WAVE: [Node 016] Interview FAILED: Attempt 2/5 failed
2024-10-11T17:39:11.782Z CNTRLR [Node 016] Interview attempt 3/5 failed, retrying in 15000 ms...
2024-10-11 13:39:11.783 ERROR Z-WAVE: [Node 016] Interview FAILED: Attempt 3/5 failed
2024-10-11T17:39:30.991Z CNTRLR [Node 016] Interview attempt 4/5 failed, retrying in 20000 ms...
2024-10-11 13:39:30.992 ERROR Z-WAVE: [Node 016] Interview FAILED: Attempt 4/5 failed
2024-10-11T17:39:55.219Z CNTRLR [Node 016] Failed all interview attempts, giving up.
2024-10-11 13:39:55.220 ERROR Z-WAVE: [Node 016] Interview FAILED: Maximum interview attempts reached

but the node is still not marked as failed. How can I mark it as failed?

running the latest versions of every component.

zwave-js-ui: 9.21.1.e8667de
zwave-js: 13.4.0

Debug Info

{ "id": 16, "name": "workshop old 1", "loc": "Workshop", "values": [], "groups": [], "neighbors": [], "ready": false, "available": true, "hassDevices": {}, "failed": false, "inited": false, "eventsQueue": [ { "time": "2024-10-11T17:33:56.933Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 1/5 failed", "isFinal": false, "attempt": 1, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:34:07.357Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 2/5 failed", "isFinal": false, "attempt": 2, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:34:21.869Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 3/5 failed", "isFinal": false, "attempt": 3, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:34:45.603Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 4/5 failed", "isFinal": false, "attempt": 4, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:35:09.820Z", "event": "interview failed", "args": [ { "errorMessage": "Maximum interview attempts reached", "isFinal": true, "attempt": 5, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:38:44.079Z", "event": "value added", "args": [ { "commandClassName": "Node Naming and Location", "commandClass": 119, "property": "name", "newValue": "workshop old 1", "propertyName": "name" } ] }, { "time": "2024-10-11T17:38:44.080Z", "event": "value added", "args": [ { "commandClassName": "Node Naming and Location", "commandClass": 119, "property": "location", "newValue": "Workshop", "propertyName": "location" } ] }, { "time": "2024-10-11T17:38:44.081Z", "event": "interview started", "args": [] }, { "time": "2024-10-11T17:38:44.104Z", "event": "interview stage completed", "args": [ "ProtocolInfo" ] }, { "time": "2024-10-11T17:38:48.327Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 1/5 failed", "isFinal": false, "attempt": 1, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:38:57.534Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 2/5 failed", "isFinal": false, "attempt": 2, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:39:11.784Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 3/5 failed", "isFinal": false, "attempt": 3, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:39:30.992Z", "event": "interview failed", "args": [ { "errorMessage": "Attempt 4/5 failed", "isFinal": false, "attempt": 4, "maxAttempts": 5 } ] }, { "time": "2024-10-11T17:39:55.220Z", "event": "interview failed", "args": [ { "errorMessage": "Maximum interview attempts reached", "isFinal": true, "attempt": 5, "maxAttempts": 5 } ] } ], "status": "Unknown", "interviewStage": "ProtocolInfo", "priorityReturnRoute": {}, "customReturnRoute": {}, "customSUCReturnRoutes": [], "applicationRoute": false, "hexId": "0xXXXX 0xXXXX-0xXXXX", "dbLink": "https://devices.zwave-js.io/?jumpTo=0xXXXX:0xXXXX:0xXXXX:0.0", "productLabel": "Unknown product 0xXXXX", "productDescription": "0xXXXX", "manufacturer": "Unknown manufacturer 0xXXXX", "protocolVersion": 1, "nodeType": 1, "endpointsCount": 0, "endpoints": [ { "index": 0, "label": "Root Endpoint", "deviceClass": { "basic": 3, "generic": 16, "specific": 0 } } ], "supportsSecurity": false, "supportsBeaming": false, "isControllerNode": false, "isListening": true, "isFrequentListening": false, "isRouting": true, "keepAwake": false, "maxDataRate": 9600, "deviceClass": { "basic": 3, "generic": 16, "specific": 0 }, "lastActive": 1726406407441, "firmwareCapabilities": { "firmwareUpgradable": false }, "protocol": 0, "deviceId": "undefined-undefined-undefined", "_name": "workshop old 1 (Workshop)", "statistics": { "commandsTX": 0, "commandsRX": 0, "commandsDroppedRX": 0, "commandsDroppedTX": 0, "timeoutResponse": 0 }, "prioritySUCReturnRoute": false, "errorReceive": false, "errorTransmit": false }

[drjjr2]

Try pinging the node to see if it then marks it as failed. That usually works for me.

[madasus]

Unfortunately not - i've tried this a bunch of times.

[madasus]

It is always spinning and showing a red circle for PrototolInfo - maybe there is a bug where it won't mark an unidentified node as dead?

[robertsLando]

Please make a driver log, loglevel debug and attach it here as a file (drag & drop into the text field).

[madasus]

Hi - here is the log.

It is Node 16

I did a ping - waited for that to come back as failed - then did a remove failed node

zwavejs_2024-10-15.log

[robertsLando]

cc @AlCalzone

[AlCalzone]

Your controller is becoming unresponsive. Do an OTW update of the firmware to the latest version (1.50), which can be found on https://www.support.getzooz.com/kb/article/1158-zooz-ota-firmware-files/

You may want to wait until nothing is happening to avoid any interruptions. If the firmware update aborts, there is a setting called "bootloader only", which you can check to re-attempt the upgrade.

[madasus]

@AlCalzone That was it - after the FW update I was able to remove the node immediately. I had only updated to 1.4 a few weeks ago so wasn't expecting another FW so soon.

Thank you!

[AlCalzone]

Yeah, some recent 800 series firmwares have been pretty bad.