12-Capability-Model.archimate

<?xml version="1.0" encoding="UTF-8"?>
<archimate:model xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:archimate="http://www.archimatetool.com/archimate" name="ArchiSurance_Practice" id="id-f0607ad9eb0845a8829f43f5f7c676ff" version="5.0.0">
  <folder name="Strategy" id="id-a325666baa9e42328cb3885be26ee808" type="strategy">
    <folder name="Course of Action" id="id-0d09913e2de94b3d9a7488c65f5e47c1">
      <element xsi:type="archimate:CourseOfAction" name="Digital Customer Intimacy Strategy" id="id-dd7c6a22e1a445fc9fc6ece93f9cfd91"/>
    </folder>
    <folder name="Capability" id="id-54ee294e48f648d4b7e703b646076c71">
      <element xsi:type="archimate:Capability" name="Data-Driven Insurance" id="id-cb973b71b23e4e72b02cb8c8b519c5f8"/>
      <element xsi:type="archimate:Capability" name="Digital Customer Management" id="id-6d877593be9843499ede290502331cfc"/>
    </folder>
    <folder name="Resource" id="id-1d49808881d54c62b034b6511c97a243">
      <element xsi:type="archimate:Resource" name="Enterprise-Wide CRM Automation" id="id-95f7f2986e6f492f8094ff1c24c08d12"/>
      <element xsi:type="archimate:Resource" name="Integrated Back Office Automation" id="id-80beadbbb86e4ed3b305bde159c98093"/>
      <element xsi:type="archimate:Resource" name="Social Media Apps" id="id-61a34172b3704647ab6d395d01b71419"/>
      <element xsi:type="archimate:Resource" name="Staff with Social Media Competency" id="id-5058855aa78747038516e17fd429d13e"/>
      <element xsi:type="archimate:Resource" name="Data Analysis Automation" id="id-760b6b8a6745487888e895906be10372"/>
      <element xsi:type="archimate:Resource" name="External Data Sources" id="id-fe752c302d9545638948c66a0ed11551"/>
      <element xsi:type="archimate:Resource" name="Staff with Data Analysis Competency" id="id-022bd5dbd524413e85a5d6fab51fdde5"/>
    </folder>
    <folder name="Value Stream" id="id-d4b7c14c4a134601855c2ec69e4a6594">
      <folder name="Acquire Insurance Product" id="id-ddf4de00eeb448de897e64ecad196e77">
        <element xsi:type="archimate:ValueStream" name="01 Develop Products" id="id-3730220bfa7f48cd95b46f8f11d3674a"/>
        <element xsi:type="archimate:ValueStream" name="02 Market and Sell Products" id="id-d6464586d8ed4c05b7b90c501fe33019"/>
        <element xsi:type="archimate:ValueStream" name="03 Manage Policies and Claims" id="id-e41450db175f4ee384327c48e1ccf643"/>
        <element xsi:type="archimate:ValueStream" name="04 Serve Customers" id="id-1933be5b089848c7b0eb888578078d81"/>
      </folder>
      <element xsi:type="archimate:ValueStream" name="Acquire Insurance Product" id="id-7206f0857fb74ccaa3d391028e06d14e"/>
    </folder>
    <element xsi:type="archimate:Capability" name="Business Management" id="id-b1f02a9e7d884a0988f9cc7d46d5978e"/>
    <element xsi:type="archimate:Capability" name="Strategic Management" id="id-22910f0d6e574ba5ba3d095ce0a137df"/>
    <element xsi:type="archimate:Capability" name="Fiscal &amp; Accounting Management" id="id-17184717a84b4bc9bad3d1429d1f8329"/>
    <element xsi:type="archimate:Capability" name="Risk &amp; Compliance Management" id="id-d10296ca9de44918965417dbc775136c"/>
    <element xsi:type="archimate:Capability" name="Performance Management" id="id-2b61b6275fc3428a85bb7ce460c3393c"/>
    <element xsi:type="archimate:Capability" name="Enterprise Architecture" id="id-e1969811f34446ec925aa0bd89b535f3"/>
    <element xsi:type="archimate:Capability" name="Product Management" id="id-c4be40fce29c4895aac6b4f3136e3fac"/>
    <element xsi:type="archimate:Capability" name="Product Definition" id="id-9f8442949217427ea52716053f8f2621"/>
    <element xsi:type="archimate:Capability" name="Product Engineering" id="id-46405da66dda43a08c72083553607c1e"/>
    <element xsi:type="archimate:Capability" name="Marketing" id="id-9c8d3a0313e94cdd802cad86cc8d1463"/>
    <element xsi:type="archimate:Capability" name="Market Development" id="id-a2e4c4f03bfc4a599ebab8e6c184fbd4"/>
    <element xsi:type="archimate:Capability" name="Campaign Management" id="id-5dfb3d5b73c048f4afd78d72ea335ffa"/>
    <element xsi:type="archimate:Capability" name="Sales And Distribution" id="id-ab2df539597f4ae08defc2f6f5cd7ed1"/>
    <element xsi:type="archimate:Capability" name="Distribution Channel Management" id="id-c783ea5d68964071843fd317ea6c92fb"/>
    <element xsi:type="archimate:Capability" name="Sales Execution" id="id-a575ec6085b64d089510bd1560a3ef81"/>
    <element xsi:type="archimate:Capability" name="Customer Management" id="id-81f31b93e64f4d6faf6ded97a4d21fc2"/>
    <element xsi:type="archimate:Capability" name="Customer Contact Management" id="id-141e7b135f024097ad60d13d5d8da140"/>
    <element xsi:type="archimate:Capability" name="Customer Relation Management" id="id-fd4ed2a113c843439432949ff952ce9d"/>
    <element xsi:type="archimate:Capability" name="Service Channel Management" id="id-ad3435751dd14a1a9235f79d63993e3e"/>
    <element xsi:type="archimate:Capability" name="Customer Data Management" id="id-131efb4a63b64dfba856359a3107372e"/>
    <element xsi:type="archimate:Capability" name="Asset Management" id="id-811d6f9bc48a46cab19eff2d6dd50827"/>
    <element xsi:type="archimate:Capability" name="Investment Strategy Management" id="id-4777e62af95f42b0bbf266e725b64059"/>
    <element xsi:type="archimate:Capability" name="Investment Performance Management" id="id-03a6f7131e23455b9ddcb84db9df8268"/>
    <element xsi:type="archimate:Capability" name="Investment Portfolio Management" id="id-4538a4228d6347418fdd982b17e567ac"/>
    <element xsi:type="archimate:Capability" name="Asset Inventory Maintenance" id="id-e1f3aab1bf464f9c9091a8fe30a03204"/>
    <element xsi:type="archimate:Capability" name="Money Management" id="id-b363a11b315b406c9283529b34339807"/>
    <element xsi:type="archimate:Capability" name="Banking Management" id="id-99c939d1a7054aafabfb61d8a6f0a3c3"/>
    <element xsi:type="archimate:Capability" name="Accounts Management" id="id-506a80b9390344f7b0c8b4d13c9ada55"/>
    <element xsi:type="archimate:Capability" name="Cash Flow Management" id="id-388eebfc1e704e22bacef499a260af6e"/>
    <element xsi:type="archimate:Capability" name="Money Market Management" id="id-cf5fd4ecb67f42ec82e197848e2f4847"/>
    <element xsi:type="archimate:Capability" name="Policy and Claim Management" id="id-d03cfe3302cf44d8a8dfdcb2e3182450"/>
    <element xsi:type="archimate:Capability" name="Contract Lifecycle Management" id="id-202d3b594e754eafbb87e74a5c3b839a"/>
    <element xsi:type="archimate:Capability" name="Claim Settlement" id="id-a5be595de0f143f1ae7642365a5fc70c"/>
    <element xsi:type="archimate:Capability" name="Contract Administration" id="id-b55f7efcc5af4110bb975e3e78ad5f5f"/>
    <element xsi:type="archimate:Capability" name="Claim Administration" id="id-08bd78de2a0144b99d046cfa192ec632"/>
    <element xsi:type="archimate:Capability" name="Business Support" id="id-012e2476e1dc4199bce9332e0f8ca46c"/>
    <element xsi:type="archimate:Capability" name="Organization Development" id="id-574e962ef3ae45a9a9e728bf9d299034"/>
    <element xsi:type="archimate:Capability" name="HR Management" id="id-dc9a7f4f93b7437bab13bb70df01877a"/>
    <element xsi:type="archimate:Capability" name="Process Management" id="id-f267eb7771c8485caad0f9e7b5e22fac"/>
    <element xsi:type="archimate:Capability" name="Office Management" id="id-e23d948331af4daeb6c467cc8cd573cb"/>
    <element xsi:type="archimate:Capability" name="Facility Management" id="id-e9611c763ab746ee9008f46817e308ee"/>
    <element xsi:type="archimate:Capability" name="IT Management" id="id-699e237cdb794bd2b7cc2e544b3d2273"/>
  </folder>
  <folder name="Business" id="id-86efb96ef15a4d7f8f07cfd6c158754e" type="business">
    <folder name="Actors" id="id-ea926cb8048a4f169ae4a774830376a1">
      <element xsi:type="archimate:BusinessActor" name="ArchiSurance" id="id-ec01b489d3cc4745b18deaee37596c5b"/>
      <element xsi:type="archimate:BusinessActor" name="Front Office" id="id-2ac6b5a7c90e45359811a693e40fca1d"/>
      <element xsi:type="archimate:BusinessActor" name="Back Office" id="id-75daffff269c4f65909e8d228245107a"/>
      <element xsi:type="archimate:BusinessActor" name="Shared Service Center" id="id-04c0ce5cab684488889f6ead81920128"/>
      <element xsi:type="archimate:BusinessActor" name="Homeowner's &amp; Travel Back Office" id="id-4d9fb708d29148879cfc75173bc14d28"/>
      <element xsi:type="archimate:BusinessActor" name="Legal Expense Back Office" id="id-e32cb747336a4d82b1c84f8a15b5af6a"/>
      <element xsi:type="archimate:BusinessActor" name="Auto Back Office" id="id-7f9aaca9874541028183e3ec5fea4901"/>
    </folder>
  </folder>
  <folder name="Application" id="id-e7873fa99c264b74a8adca54f804ca99" type="application"/>
  <folder name="Technology &amp; Physical" id="id-266978397c8d450fa95fe381d5bc8cab" type="technology"/>
  <folder name="Motivation" id="id-efc27e0a7f264ee1bd2070176560caae" type="motivation">
    <folder name="Stakeholder" id="id-6eb1a6debd7a45beb3667b9cb8f3ba09">
      <element xsi:type="archimate:Stakeholder" name="Board" id="id-5d4942e3f01a4daba7eb5b35c4953644"/>
      <element xsi:type="archimate:Stakeholder" name="Customer" id="id-145b2526247f4f02bfef814812dc92d9"/>
    </folder>
    <folder name="Driver" id="id-e90084409fc54e4b8bd4daed4b286502">
      <element xsi:type="archimate:Driver" name="Customer satisfaction" id="id-8c0c34d240a4441da93b8a1644564b9d"/>
      <element xsi:type="archimate:Driver" name="Price" id="id-f7bad452ecaf4f40a0f9dd7c8d0cd6be"/>
      <element xsi:type="archimate:Driver" name="Product Portfolio" id="id-bb88c6c14303496d968ffd92ee5404d3"/>
      <element xsi:type="archimate:Driver" name="Profitability" id="id-97f6696d18a341ee913df7a97a9f4bd0"/>
      <element xsi:type="archimate:Driver" name="Sales target" id="id-082e83c2ffcc4c91a05f73e56c99ec82"/>
      <element xsi:type="archimate:Driver" name="Stakeholder satisfaction" id="id-82de9bd16c4c407892aa705eddc1261d"/>
    </folder>
    <folder name="Assessment" id="id-96fa4236bb70429e91bec820aadcd9f8">
      <element xsi:type="archimate:Assessment" name="Customer defecting to competitors with lower premium costs" id="id-67892632d0ef42a2b362154c37ec90a9"/>
      <element xsi:type="archimate:Assessment" name="Customers defecting to competitors with superior digital experiences" id="id-6faf1b7ff774435584aefa2727f5ba20"/>
      <element xsi:type="archimate:Assessment" name="Customer defecting to competitors with lower Insurance Premiums" id="id-591f81fc78f44d62a14737921a9487e6"/>
      <element xsi:type="archimate:Assessment" name="Inefficiencies in Internal Operations" id="id-ae55f73b5e0f427e8ff2c4227ca776c8"/>
      <element xsi:type="archimate:Assessment" name="Strong Brand Position" id="id-fc72964ae4d44e449345fb781516fb13"/>
      <element xsi:type="archimate:Assessment" name="Broad Product Coverage" id="id-b7b12713b0a3499188b3302a570392a0"/>
    </folder>
    <folder name="Goal" id="id-fbd7b2b214df46f69d42815c1f607459">
      <element xsi:type="archimate:Goal" name="Redunction of costs" id="id-8377434cd99543ae9b905acf518b38f9"/>
      <element xsi:type="archimate:Goal" name="Increase in revenue" id="id-b654149e8b4b49efa79f073473dfc305"/>
      <element xsi:type="archimate:Goal" name="Reduction of maintenance costs" id="id-d44662d3984845868394da79007de9ab"/>
      <element xsi:type="archimate:Goal" name="Reduction of personnel costs" id="id-04ae8d4a65a942bc87193162bfbdf710"/>
      <element xsi:type="archimate:Goal" name="Imporevement in cross-selling success" id="id-778881bc719f43418689c8f1c138d05e"/>
      <element xsi:type="archimate:Goal" name="Improvement in data consistencey" id="id-27481cf7c70f47faa792099e2bc0d393"/>
      <element xsi:type="archimate:Goal" name="Higher Customer Retention" id="id-54cd19fbc67441de8c0e46a5d583fd86"/>
      <element xsi:type="archimate:Goal" name="Improved Customer Satisfaction" id="id-017f0a4a56654f818d9462ab6355e9b4"/>
      <element xsi:type="archimate:Goal" name="Increase in Market Share" id="id-2644afb2957b421ba319d54fe8b9ec2b"/>
      <element xsi:type="archimate:Goal" name="Competitive Premium Setting" id="id-b4bdcbd643ab4e498c6bf77e28cd3734"/>
    </folder>
    <folder name="Principle" id="id-3ec8a507dde04ee8bf8a6c7f3c6e02ce">
      <element xsi:type="archimate:Principle" name="Common use of applications" id="id-3f21a591224e4e57af8bf54bc2c4821b"/>
      <element xsi:type="archimate:Principle" name="Single system of record for each data element" id="id-2a1f2097b7b64e9a8c7599ce8d868497"/>
    </folder>
    <folder name="Outcomes" id="id-9ce35355570f4fdd9b78c736dd79b183">
      <element xsi:type="archimate:Outcome" name="Profit Margin of >5% in Next Fiscal Year" id="id-908686ae670943c596a3943039aa13a7"/>
      <element xsi:type="archimate:Outcome" name="90% of Customer Interaction Online" id="id-5da9126e20754db7b0cb514bf9c76c6a"/>
      <element xsi:type="archimate:Outcome" name="Best-in-Class Online Customer Experience" id="id-6af1b3e80d4d487aaf97a6e34c830481"/>
      <element xsi:type="archimate:Outcome" name="Attractive Insurance Offering" id="id-cc5c4a6120ff42559fb867179bd3e5bf"/>
      <element xsi:type="archimate:Outcome" name="Detailed Insight in Customer Behavior" id="id-0423312257334874890e922d9518907c"/>
    </folder>
    <folder name="Requirements" id="id-8eb0c66b8204461192c8d36e7161aeca">
      <element xsi:type="archimate:Requirement" name="CRM Data Should Be Maintained Centrally" id="id-3b2a9fbfa97c46a49d246f567042431c"/>
      <element xsi:type="archimate:Requirement" name="Shared Back Office Application for all Porducts" id="id-c7429e7256dd45779e04094470dac4b8"/>
      <element xsi:type="archimate:Requirement" name="Support for Policy Administration" id="id-8ef1fdc0777a4403a4801d86abb0ea80"/>
      <element xsi:type="archimate:Requirement" name="Support for Financial Transactions" id="id-bbd0385f84594601823b9f1006bfd621"/>
    </folder>
    <folder name="Requirement Breakdown" id="id-c1660d98fa4c4cbcb23db5a23d7d54bd">
      <element xsi:type="archimate:Requirement" name="Architectural Technical Requirements" id="id-7df42551fbd5468e87166161b8c6a77d"/>
      <element xsi:type="archimate:Requirement" name="Architectural Technical Requirements (copy)" id="id-dc9980246cfb4999931c2c9e51104c21"/>
      <element xsi:type="archimate:Requirement" name="Business Requirements" id="id-3900418ebd814278b3549247a8d97dc9"/>
      <element xsi:type="archimate:Requirement" name="Stakeholders Requirements" id="id-afb5b837ac4f4d5fb463b5d02a12cb05"/>
      <element xsi:type="archimate:Requirement" name="Stolution Requirements &amp; Trasition Requirements" id="id-f1e488b633be4cdc9f1b181de21d48d1"/>
      <element xsi:type="archimate:Requirement" name="Strategic Objective" id="id-a7090021812643ce82728f546c8c506b"/>
    </folder>
    <folder name="Value" id="id-4a3f379f6f6b4fa798cb926ba505e554">
      <element xsi:type="archimate:Value" name="Innovative Insurance Products" id="id-752ae84411514fba9a2d77f4871b00c7"/>
      <element xsi:type="archimate:Value" name="Products offered and Sold to The Right Customers" id="id-ba263450ed8449a896f661f281994c4e"/>
      <element xsi:type="archimate:Value" name="Products Perform According to Customer Expectations" id="id-c067b3ba860741208a80adc8ef96c136"/>
      <element xsi:type="archimate:Value" name="High Customer Satisfaction" id="id-3ef13a2f11834398aa9a89d28b013d4f"/>
    </folder>
  </folder>
  <folder name="Implementation &amp; Migration" id="id-02997ebe92024138a25499b73aa3a7e0" type="implementation_migration"/>
  <folder name="Other" id="id-0241c7e68d9a4400aa0b56e7093fe27e" type="other">
    <folder name="Locations" id="id-ce2ee2bb34af48a096e752ace51b3f65">
      <element xsi:type="archimate:Location" name="ArchiSurance" id="id-e4f15956420f41948655059f8a7e60c0"/>
      <element xsi:type="archimate:Location" name="Home &amp; Away" id="id-4633c63a12634308a7cadc00c4cdac98">
        <documentation>Homeowner's and Travel insurance&#xD;
</documentation>
      </element>
      <element xsi:type="archimate:Location" name="LegallyYours" id="id-a7e374b5faab4b49a7511ccc88086135">
        <documentation>Legal Expense insurance&#xD;
</documentation>
      </element>
      <element xsi:type="archimate:Location" name="PRO-FIT" id="id-a97e5b0ff9c040acbb0b4fca21769105">
        <documentation>Auto insurance&#xD;
</documentation>
      </element>
    </folder>
  </folder>
  <folder name="Relations" id="id-8aa19913da1542c4b8592cf296504e57" type="relations">
    <element xsi:type="archimate:AssociationRelationship" id="id-88ac0af494ab465bbeb6c776f4c9dfc8" source="id-082e83c2ffcc4c91a05f73e56c99ec82" target="id-5d4942e3f01a4daba7eb5b35c4953644"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-cd6f7bda15734686b0237d83c9a3e339" source="id-82de9bd16c4c407892aa705eddc1261d" target="id-5d4942e3f01a4daba7eb5b35c4953644"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-ba35161c95504b52a87b568f66721c75" source="id-8c0c34d240a4441da93b8a1644564b9d" target="id-5d4942e3f01a4daba7eb5b35c4953644"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-031dcd330979473d844079f334dc2e63" source="id-8c0c34d240a4441da93b8a1644564b9d" target="id-145b2526247f4f02bfef814812dc92d9"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-1010c32b0a8e4bc1bab85990a07de7d6" source="id-bb88c6c14303496d968ffd92ee5404d3" target="id-145b2526247f4f02bfef814812dc92d9"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-0aadb50fa1294dca84f9f680064c35cd" source="id-f7bad452ecaf4f40a0f9dd7c8d0cd6be" target="id-145b2526247f4f02bfef814812dc92d9"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-eb507873cbb24645891bfffe4ec2bc32" source="id-82de9bd16c4c407892aa705eddc1261d" target="id-97f6696d18a341ee913df7a97a9f4bd0"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-1072bbc9c71a43f6bd491dc108cf1799" source="id-97f6696d18a341ee913df7a97a9f4bd0" target="id-67892632d0ef42a2b362154c37ec90a9"/>
    <element xsi:type="archimate:AssociationRelationship" id="id-c9dd5fb1305e4fa0a3a8fa42f53016c5" source="id-97f6696d18a341ee913df7a97a9f4bd0" target="id-6faf1b7ff774435584aefa2727f5ba20"/>
    <element xsi:type="archimate:InfluenceRelationship" id="id-9125570275ef4c8d8d9aa718be019284" source="id-8377434cd99543ae9b905acf518b38f9" target="id-97f6696d18a341ee913df7a97a9f4bd0" strength="+"/>
    <element xsi:type="archimate:InfluenceRelationship" id="id-85656ed62c5140f88e5a25fe2e277455" source="id-b654149e8b4b49efa79f073473dfc305" target="id-97f6696d18a341ee913df7a97a9f4bd0" strength="+"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-fdbe934b327446a4a93feae8d63e8239" source="id-b654149e8b4b49efa79f073473dfc305" target="id-778881bc719f43418689c8f1c138d05e"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-bc1d8ca5b60248969d1869077269e030" source="id-8377434cd99543ae9b905acf518b38f9" target="id-04ae8d4a65a942bc87193162bfbdf710"/>
    <element xsi:type="archimate:AggregationRelationship" id="id-cf0311a88c8644f591fad4a9339dab97" source="id-8377434cd99543ae9b905acf518b38f9" target="id-d44662d3984845868394da79007de9ab"/>
    <element xsi:type="archimate:RealizationRelationship" id="id-b8190c0598f64f7ba62e8267d1a1d98e" source="id-2a1f2097b7b64e9a8c7599ce8d868497" target="id-27481cf7c70f47faa792099e2bc0d393"/>
    <element xsi:type="archimate:RealizationRelationship" id="id-158d6dd6a304449e84d19bfbc7a72f50" source="id-2a1f2097b7b64e9a8c7599ce8d868497" target="id-d44662d3984845868394da79007de9ab"/>
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Value Stream ................................................................................................. 16&#xD;
Capabilities .................................................................................................... 17&#xD;
Business Functions ........................................................................................ 18&#xD;
Capabilities versus Business Functions ......................................................... 20&#xD;
Business Processes ........................................................................................ 20&#xD;
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