Enabling Kernel Mode Driver error 0xc0000072

[SPIKEYPUP]

Brief description of your issue

Toggling on Kernel Mode Driver in settings causes the following error to be displayed everytime the application is opened until it is toggled off/disabled in settings.

Steps to reproduce (optional)

1. Toggle on Kernel Mode Driver in settings
2. Accept applicaiton restart when prompted after exiting settings
3. Application immediately throws the above error window
4. Clicking OK closes the error window and System Informer proceeds to load
5. Restarting System Informer or Exiting/Closing it and reopening it generates the same Error upon application startup.
6. Toggling off Kernel Mode Driver in Settings causes error to not be thrown anymore and application opens/restarts without error

Expected behavior (optional)

When the Kernel Mode Driver is toggled on and System Informer restarts no error should occur or be displayed.

Actual behavior (optional)

Toggling the Kernel Mode Driver to "Enabled/On" in System Informer settings causes an error to be thrown upon application restart or execution. The following error is then displayed:

A quick look at the driver properties from the services tab of System Informer for KSystemInformer reveals:

I am unsure if the User/Account field should contain that path string so I wanted to post the picture in case it was relevant since the error code 0xc0000072 = STATUS_ACCOUNT_DISABLED is what's being given and I don't recall ever seeing a driver or service with a path string in the Account/User box like that.

Additionally, the driver also shows as Running, however, even though it is showing as disabled....

Environment (optional)

System Informer Setup Binaries were built on my local machine from Github Repo source
System Informer Version: 3.1.24291.0 CANARY
Windows 10 Professional Version 22H2 Build: 19045.5011

[dmex]

Do you have any EA Games installed (FIFA/Battlefield etc...) and also change setting KsiEnableLoadNative to 1 and restart the application and try enabling the driver again.

[SPIKEYPUP]

I do have some EA games installed in fact, but I do not have the client or any games running when this game occurs, I will make the changes and get back to you ASAP, I apologize for the delay as I have been ill.

…

On Tue, Oct 29, 2024 at 8:08 PM dmex ***@***.***> wrote: Do you have any EA Games installed (FIFA/Battlefield etc...) and also change setting KsiEnableLoadNative to 1 and restart the application and try enabling the driver again. — Reply to this email directly, view it on GitHub <#2245 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AGPM2K2XYPVNTHVFLKCOMPTZ6BERBAVCNFSM6AAAAABQFP6EO6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDINBVG4ZTINRXGI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[SPIKEYPUP]

I'm happy to report that your suggested change did the trick! It loads up perfectly fine now with the driver enabled after setting KsiEnableLoadNative=1 Thank you for getting back to me on this. If you need any logs or would like more information, please don't hesitate to ask.

[SPIKEYPUP]

@dmex Sorry for closing this without checking first on whether there was a desire to investigate the issue further, my apologies.

Regarding the original Issue I was experiencing, things have been working great since the more recent builds. That option fix worked great for that prior build and the next couple of builds after; however, since a build or two ago, I no longer am required to use the KsiEnableLoadNative=1 option. SI now loads using the kernel driver, without complaint, with the default setting of KsiEnableLoadNative=0

If you need anything else though to trace the issue: logs, system diagnostic/info, etc... Please feel free to let me know.
I'm happy to help wherever I can, thanks again! 😎