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When ticket deleted so here showing a wrong pop up #12

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komal-sh-27 opened this issue Apr 4, 2023 · 0 comments
Open

When ticket deleted so here showing a wrong pop up #12

komal-sh-27 opened this issue Apr 4, 2023 · 0 comments
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bug Something isn't working

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@komal-sh-27
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When ticket deleted so here showing a wrong pop up

How to Reproduce:

Issue 1:

Step 1: Login with CS-cart admin panel, now ticket deleted from ticket list page

Step 2: Now select ticket for deleting:

image

Step 3: After clicks on delete button here showing a pop up and here showing wrong warning:

"This will delete the ticket. It doesnt move the ticket to the trash."

Screenshot from 2023-04-04 16-23-15

But when clicks on ok button in showing warning message then after ticket deleted showing this warning pop up:

"NoticeSuccess ! Tickets moved to trashed successfully."

image

Also, ticket going in the trashed folder but warning shown not going on trashed folder:

image

Issue 2:

If we have deleted ticket from trashed folder so repeat same steps and warning messages but ticket not deleted from trashed folder

Note: If we deleted ticket from trashed folder from uvdesk HD so ticket permanently deleted from helpdesk. So should be same as on the cs-cart admin helpdesk

Admin uvdesk dashboard when ticket deleted from trashed folder:

image

After deleted ticket show this warning message: "Success ! Tickets removed successfully."

image

Possible Solution:

  1. If we have ticket deleted frm cs-cart admin side, showing a pop up message should be changed like:

" This will delete the ticket. It will move the ticket to the trash folder. "

  1. If we deleted ticket from trashed folder should be ticket deleted like uvdesk
@komal-sh-27 komal-sh-27 added the bug Something isn't working label Apr 4, 2023
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