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Unable to login to Nest #645

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petegreek opened this issue Apr 26, 2019 · 5 comments
Open
5 tasks done

Unable to login to Nest #645

petegreek opened this issue Apr 26, 2019 · 5 comments

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@petegreek
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petegreek commented Apr 26, 2019

Verify the following before opening an issue:

  • You followed the Nest Developer documentation here? Nest Developer Account Creation
  • That OAuth is Enabled for the SmartApp under the IDE.
  • The SmartApps and ALL (5) Devices Handlers are using the latest code available.
  • You have reviewed the NST Manager Wiki for potential fixes.
  • That ALL SmartApps and Device Handlers have been Published for You in the IDE.

About Your Setup:

  • How many Thermostats?:
  • How many Protects?
  • How many Cameras?
  • Using the Nest Presence Device?
  • Using the Nest Weather Device?
  • iOS or Android?:
  • Mobile App Version:

Expected Behavior

Current Behavior

Steps to Reproduce (for bugs)

Context

Please include a copy of your log under the IDE if possible

@petegreek
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How many Thermostats?: 1
How many Protects? 0
How many Cameras? 0
Using the Nest Presence Device? 0
Using the Nest Weather Device? 0
iOS or Android?: IOS
Mobile App Version:

Hi, Cannot figure this out for the the life of me. I previously had everything working perfectly then all of a sudden smartthings lost the connection with my nest thermostat. I uninstalled everything and started from scratch. I'm now running all current versions of smart apps and device handlers. Updated my client ID and secret etc so know I'm good down that end. Every time I try to connect through the IOS app to Nest login details I get the below error message.
IMG_9509
IMG_9510

Can anyone help me solve this error please? Many thanks.

@petegreek
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ok I'm getting closer I think.....

I get the exact same error message when trying to login to my console through the Nest Developer account on both my pc, ipad or iphone. However if I login to my normal nest account first through safari on iphone (or chrome on PC) and then try to access the console on the developer site then I can get in.

I somehow need to log onto my nest account through smartthings first before it can access the developer login details. Any idea how I can achieve this? thanks

@ChrisCoxon29
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Having the same issue here.

@Austin-ag
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I cant login and cannot make a dev around because when I tried it said it stopped after Aug 31

@henke2
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henke2 commented Oct 18, 2019

Fails to login too. As if the email or password was wrong. Reset password does nothing.

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