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Display sub-menu for active Slack incidents? #32

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sprak3000 opened this issue Dec 14, 2022 · 1 comment
Open

Display sub-menu for active Slack incidents? #32

sprak3000 opened this issue Dec 14, 2022 · 1 comment
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enhancement New feature or request

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@sprak3000
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sprak3000 commented Dec 14, 2022

Slack's status response returns an array of active incidents. Should we display a sub-menu that lists all active incidents? Benefits of doing so:

  1. Could display the service(s) impacted.
  2. Could link to the specific page for that incident instead of just the main status page.

Sample:

{
  "status": "active",
  "date_created": "2022-12-14T10:42:21-08:00",
  "date_updated": "2022-12-14T10:42:21-08:00",
  "active_incidents": [
    {
      "id": 1165,
      "date_created": "2022-12-14T10:27:47-08:00",
      "date_updated": "2022-12-14T10:42:21-08:00",
      "title": "Trouble connecting in Slack",
      "type": "incident",
      "status": "active",
      "url": "https://status.slack.com/2022-12/3404420180fb4113",
      "services": [
        "Connections",
        "Messaging"
      ],
      "notes": [
        {
          "date_created": "2022-12-14T10:42:21-08:00",
          "body": "We've implemented a change and we're seeing signs of recovery. We will continue closely monitoring and sharing news as it becomes available."
        },
        {
          "date_created": "2022-12-14T10:27:47-08:00",
          "body": "Some users may be experiencing trouble loading Slack workspaces, sending messages, and uploading files. We're investigating the situation and we'll let you know once we have more information to share."
        }
      ]
    },
    {
      "id": 1163,
      "date_created": "2022-12-14T00:35:09-08:00",
      "date_updated": "2022-12-14T10:02:11-08:00",
      "title": "Some users having trouble playing videos",
      "type": "incident",
      "status": "active",
      "url": "https://status.slack.com/2022-12/ddd9879de59fd9d1",
      "services": [
        "Posts/Files"
      ],
      "notes": [
        {
          "date_created": "2022-12-14T10:02:11-08:00",
          "body": "We are still working on a full fix. In the meantime, customers might still notice a degraded experience when playing videos in Slack.\r\n\r\nWe will be sharing more updates as they become available."
        },
        {
          "date_created": "2022-12-14T08:49:47-08:00",
          "body": "A fix was deployed and customers should no longer be completely unable to play videos. If you're still encountering any trouble, please reload Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). \r\n\r\nSome users may still see a degraded experience and we're still working on fully restoring video streaming. Please allow for some extended buffering time and videos will be played. We'll continue our investigation and will be monitoring this closely.\r\n\r\nWe'll be back with another update in an hour, unless new information becomes available before then. Thank you for your continued patience."
        },
        {
          "date_created": "2022-12-14T08:06:33-08:00",
          "body": "We've identified what's causing the issue for some users when trying to play videos. A temporary fix is being deployed.\r\n\r\nMost users should be seeing an improvement soon after reloading Slack using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux).\r\n\r\nIf you're still encountering any trouble, downloading videos to your device will enable them to be played locally, or you can click the three dots beside the video to open it in a new window. Thank you for your continued patience."
        },
        {
          "date_created": "2022-12-14T06:58:06-08:00",
          "body": "We apologize for the trouble that some customers are experiencing when trying to play videos. We are working hard to fix this issue as soon as possible. In the meantime, downloading videos to your device will enable them to be played locally, or you can click the three dots beside the video to open it in a new window. Thank you for your continued patience."
        },
        {
          "date_created": "2022-12-14T06:28:11-08:00",
          "body": "We're still looking into the cause of the issue that some customers are experiencing when trying to play videos. For now, you can click on the three dots beside the video to open it in a new window or you can download videos directly to your device to play them. Thanks for sticking with us as we continue to work towards a fix."
        },
        {
          "date_created": "2022-12-14T05:58:07-08:00",
          "body": "Our team is working hard to resolve the issue that some customers are experiencing when trying to play videos. In the meantime, downloading videos to your device will enable them to be played locally, or you can click the three dots beside the video to open it in a new window. Sorry for any inconvenience."
        },
        {
          "date_created": "2022-12-14T05:28:12-08:00",
          "body": "We're still actively investigating the issue that some customers are experiencing with playing videos. Apologies for the trouble with this. As a workaround in the meantime, you can either download videos to play them locally on your device, or right-click on the video to open it in a new window. Thank you for your continued patience."
        },
        {
          "date_created": "2022-12-14T04:53:05-08:00",
          "body": "We apologize for the trouble that some customers are experiencing with playing videos. We are working hard to fix this issue as soon as possible. As a workaround, you can download videos to your device and play them locally until this is resolved."
        },
        {
          "date_created": "2022-12-14T04:23:23-08:00",
          "body": "Some customers are having trouble playing videos at the moment, and our team is actively working to resolve this. A workaround is to download videos in order to play them locally. Sorry for any inconvenience."
        },
        {
          "date_created": "2022-12-14T03:53:35-08:00",
          "body": "We are working to resolve the issue with playing videos that some customers are experiencing. In the meantime, downloading videos will enable them to be played locally, until this is resolved. Thanks for bearing with us."
        },
        {
          "date_created": "2022-12-14T03:23:07-08:00",
          "body": "Our team is working hard to resolve the issue that some customers are running into when trying to play videos. Apologies for the trouble with this. As a workaround for now, you can download videos in order to play them locally on your device."
        },
        {
          "date_created": "2022-12-14T02:50:48-08:00",
          "body": "Some customers are hitting issues with playing videos at the moment. Our engineers are working to resolve this issue as quickly as possible. For now, you should be able to download videos, in order to play them. Sorry for the disruption."
        },
        {
          "date_created": "2022-12-14T02:07:31-08:00",
          "body": "Some customers are having trouble playing videos currently. Our team is continuing to investigate this issue. As a workaround in the meantime, you can download videos and play them locally."
        },
        {
          "date_created": "2022-12-14T01:36:02-08:00",
          "body": "Unfortunately some of our customers are currently experiencing problems while playing videos. Our team is investigating and as soon as we have an update we will keep you posted. Apologies for the disruption in the meantime."
        },
        {
          "date_created": "2022-12-14T00:35:09-08:00",
          "body": "We’re receiving reports around trouble playing videos. We’re on the case and will provide another update once we have more details to share. We’re sorry for the inconvenience."
        }
      ]
    },
    {
      "id": 1164,
      "date_created": "2022-12-14T07:48:03-08:00",
      "date_updated": "2022-12-14T08:53:03-08:00",
      "title": "Some users not receiving 2FA codes via SMS",
      "type": "incident",
      "status": "active",
      "url": "https://status.slack.com/2022-12/7e95e869e43429ae",
      "services": [],
      "notes": [
        {
          "date_created": "2022-12-14T08:53:03-08:00",
          "body": "We're still investigating the issue with users being unable to receive two-factor authentication codes via SMS. We don't have additional information to share just yet. We'll be back shortly with another update."
        },
        {
          "date_created": "2022-12-14T07:48:03-08:00",
          "body": "Some users are currently unable to receive two-factor authentication codes via SMS. We're looking into this with our service provider and hoping to restore functionality again soon.\r\n\r\nWe apologize for the disruption and we'll share more updates once we have additional information."
        }
      ]
    }
  ]
}
@sprak3000 sprak3000 added the enhancement New feature or request label Dec 14, 2022
@sprak3000
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Additionally, there might be no services listed:

{
  "status": "active",
  "date_created": "2024-08-28T01:13:13-07:00",
  "date_updated": "2024-08-28T03:55:16-07:00",
  "active_incidents": [
    {
      "id": 1372,
      "title": "Users on Android experiencing crashing when mentioning other users.",
      "type": "incident",
      "status": "active",
      "url": "https://status.slack.com/2024-08/459426ecb123c558",
      "date_created": "2024-08-28T01:13:13-07:00",
      "date_updated": "2024-08-28T03:55:16-07:00",
      "notes": [
        {
          "body": "Users on Android may be experiencing crashes when mentioning other users.\n\nWe're currently investigating and we'll provide an update in 30 minutes or as soon as we have additional information.",
          "date_created": "2024-08-28T01:13:13-07:00"
        },
        {
          "body": "We're still working hard to find the cause of the crashing behaviour. We'll be back with another update in 30 minutes. ",
          "date_created": "2024-08-28T01:49:05-07:00"
        },
        {
          "body": "No additional news to share on the crashing behaviour just yet, but we’re working on getting things back to normal as quickly as possible. We do apologise for the trouble.",
          "date_created": "2024-08-28T02:22:10-07:00"
        },
        {
          "body": "Our investigation is still ongoing. We'll return in 30 minutes with another update or once we have new information. We apologize for the inconvenience and appreciate your continued patience.",
          "date_created": "2024-08-28T02:52:38-07:00"
        },
        {
          "body": "We are still working to identify and resolve the crashing behaviour when mentioning users. No additional information to share just yet, but we'll be back with another update in 30 minutes.",
          "date_created": "2024-08-28T03:25:47-07:00"
        },
        {
          "body": "We’re still investigating the root cause of this issue. We’ll provide another update in 30 minutes. ",
          "date_created": "2024-08-28T03:55:16-07:00"
        }
      ],
      "services": []
    }
  ]
}

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