Stuck on "deleting items"

[dube920]

Selected just two duplicate movies then clicked "delete selected items", but Cleanarr is just spinning on "deleting items". It's been about 20 minutes so far so doubting it's just being slow.

Plex > Library > media deletion is enabled.
URL and token are clearly working since it could pull the data from that library at all, right?

Running as a docker in UNRAID with Privileged enabled.

Screenshot of what I see in the Cleanarr page:
https://i.imgur.com/pyvR6tg.png

[lance-tek]

what are your file/directory permissions in the location you are trying to delete from?

[dube920]

what are your file/directory permissions in the location you are trying to delete from?

directory: drwxrwxrwx+ 1 nobody users 4096 Jul 1 2020 Original\ Quality/
file itself: -rw-rw-rw- 1 nobody users 6526651802 Jul 1 2020 Artemis\ Fowl\ (2020).mp4

[dube920]

I think I see the issue, Cleanarr is trying to delete:
/mnt/plex/Kids Movies/Artemis Fowl (2020)/Plex Versions/Original Quality/Artemis Fowl (2020).mp4

But the file is actually located here:
/mnt/user/plex/Kids Movies/Artemis Fowl (2020)/Plex Versions/Original Quality/Artemis Fowl (2020).mp4

Is there any way to force Cleanarr to use the correct path?

[Scridgeon]

Just started using this on Unraid and am having the same issue with items not removing after clicking delete.

The console logs are giving a 401 error after pressing delete on the media item in the UI.

ERROR main.py:internal_error (403) forbidden; http://plexip:32400/library/metadata/35520/media/63220 <title>Forbidden</title>

403 Forbidden

Placing the URL above directly into the browser also displays the 401 error, even with being logged into Plex.

The values from the Plex file XML details match what are in the URL above.
Video ratingKey="35520" key="/library/metadata/35520
<Media id="63220"

[GibbonHeart]

Experiencing the same exact issue. Not sure what the solve here is...

[Scridgeon]

I missed a setup step for Cleanarr which was causing the 403 error. Make sure you have allowed media deletion in Plex.

[danktankk]

Just installed this on unraid and it is still stuck on delete media, I have Allow media deletion checked.