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You have to obtain the patron's Alma Identifier from the Orangelight user account and then check their record in Alma to see the state of their account.
Slack thread Patron is undergraduate see the bibdata call based on their netid. Get their netid from the database using the user id.
They should be able to use the service. We should check why the eligibility failed.
Observation
orangelight production throws a honeybadger error in
patron.rb
The error is reported once, for patron
432774048
, and traces back to patron eligibility inill.rb
.Honeybadger link and code snippet
https://app.honeybadger.io/projects/54399/faults/116346989
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