Please improve web chat experience

[mariusa]

The full page demo works great as a simple, proof of concept flow.

Current embed experience is quite poor though (embedded iframes). One should be able to just include a script tag in an existing website, and then have an icon / Chat with us tab floating at bottom-right. Clicking on it would open the chat UI in the current page.
Good examples:
https://www.drift.com/
https://www.userlike.com/en/

Maybe these would help as starting points:
https://github.com/mattmezza/vue-beautiful-chat
https://github.com/Coffcer/vue-chat

Thanks!

[peterswimm]

The webchat experience right now is really intended as a reference design. Since you have access to all the underlying design code, you can use it as the starting point for whatever design you see fit (including integrating it with other chat engines like the ones you linked too).

We will of course be improving the quality of the default web chat in future versions, and will gladly review PRs from web designers who feel like they can improve the default experience.