Home Assistant Companion App Not Updating Location - Motorola Edge 2023

[technical-cory]

ffffffffffffffffffffffffffffffffffffffffffffffff<!-- READ THIS FIRST:

• Make sure you run the latest version of the Android app
• Make sure you run the latest version of Home Assistant
• Make sure to check the Companion docs for troubleshooting and configuration: https://companion.home-assistant.io/
• Make sure the bug you found is not already reported, we love to put work in bugfixes instead of closing duplicate bug reports
  DO NOT DELETE ANY TEXT from this template! All requested information is important.
  -->

Home Assistant Android app version(s):

2025.1.1-full

Android version(s):

Android 14

Device model(s):

Motorola Edge (2023)

Home Assistant version:

Core
2025.1.2
Supervisor
2024.12.3
Operating System
14.1
Frontend
20250109.0

Last working Home Assistant release (if known):

N/A - Never worked

Description of problem, include YAML if issue is related to notifications:

New install of HA Companion App - Not updating location on device. Repeated "Failed to Send" under the Location Tracking section. Seems to only fail when the app is not open on screen. Cannot log failures in "Show and Share Logs" because it works with app open (which is when the app logs). I have already reviewed the troubleshooting section. Battery optimization is off, all relative sections are enabled, location services enabled, etc.

Companion App Logs:

Screenshot or video of problem:

Additional information:

[jpelgrom]

If I understand you correctly, location tracking only fails to send locations when the app is in the background, correct? The actual location / network doesn't matter?

Could you open the app, turn off your device screen, and then after 15 min or so get a log from the app? That way you should get one of the failures in the log which will point us to what is missing.

[technical-cory]

I'll try that and report back. Thank you!

[technical-cory]

I attempted to pull logs by opening the app, locking the device, and checking after 15 minutes. When I refreshed the logs it only showed 15 minutes ago and now - Nothing in-between. However, location tracking showed failed attempts during the lapse. Not sure what the deal is...any other way to export logs?