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Error page: "Your Element is misconfigured Unexpected error preparing the app. See console for details." What console? What log? #1855

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unknown-user-9246102101 opened this issue Sep 1, 2024 · 3 comments
Closed

Error page: "Your Element is misconfigured Unexpected error preparing the app. See console for details." What console? What log? #1855

unknown-user-9246102101 opened this issue Sep 1, 2024 · 3 comments
Labels
A-Error-Message O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter

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@unknown-user-9246102101
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Steps to reproduce

  1. Where are you starting? What can you see?
    Error page on starting the app.
    Just a page that says:

Screenshot 2024-09-01 141512

  1. What do you click?
    Nothing to click other than close.

  2. More steps…
    I'd love to help, if your error page actually gave more info to even start with.

Outcome

What did you expect?

What happened instead?

Operating system

Windows 11

Application version

%AppData%\Local\element-desktop\app-1.11.76

How did you install the app?

No response

Homeserver

matrix.org

Will you send logs?

Yes
@dosubot dosubot bot added A-Error-Message S-Critical Prevents work, causes data loss and/or has no workaround labels Sep 1, 2024
@MidhunSureshR MidhunSureshR added O-Uncommon Most users are unlikely to come across this or unexpected workflow X-Needs-Info This issue is blocked awaiting information from the reporter labels Sep 3, 2024
@MidhunSureshR
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If you press Control + Shift + I, it should open the dev tools.
Do you see any errors in the console?

@unknown-user-9246102101
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Ah, so there IS a console. It would help if the error message were not void of information in itself. Screenshot follows.
Screenshot 2024-09-03 062451

@unknown-user-9246102101
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Disable cache (while DevTools is open) did the trick. I reloaded to see the network pull assets and cleared the error. Thank you!
Screenshot 2024-09-03 063639

@einmueller einmueller mentioned this issue Sep 23, 2024
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Labels
A-Error-Message O-Uncommon Most users are unlikely to come across this or unexpected workflow S-Critical Prevents work, causes data loss and/or has no workaround T-Defect X-Needs-Info This issue is blocked awaiting information from the reporter
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@MidhunSureshR @unknown-user-9246102101