Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Combined PDF download not allowed error #303

Open
zfurjan-gp opened this issue Jul 28, 2022 · 1 comment
Open

Combined PDF download not allowed error #303

zfurjan-gp opened this issue Jul 28, 2022 · 1 comment

Comments

@zfurjan-gp
Copy link

Since Monday we are facing this issue when trying to download documents:

"error": "{\"errorCode\":\"COMBINED_PDF_DOWNLOAD_NOT_ALLOWED\",\"message\":\"Setting Enable Combined PDF Download for SBS envelopes is turned off\"}"

We didn't make any new changes to our service, and we supported combined downloads from the start.

Can anybody help in regards to this issue or explain why is this happening?
@sylvainleb376
Copy link

In fact, for compliance reasons, it's no more possible to download combined documents in the case of SBS envelopes, except if a specific setting is turned on your account.
If you want it to be enabled, thanks to open a Docusign support case with your account reference.
Thanks

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
None yet
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@sylvainleb376 @zfurjan-gp