Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[BUG] Bug Short Description...wont let me sign into an existing account #3670

Open
Denscryto opened this issue Nov 20, 2024 · 15 comments
Open
Assignees
Labels
bug Something isn't working

Comments

@Denscryto
Copy link

Describe the bug
A clear and concise description of what the bug is.
Sends me my android device before it allows me to use a pin.once it gets to my android it says no passkey. Computer easily let's me make new oisey wallets.wont let me to verify passkey bypass it..I do need some help please..dennis
To Reproduce
Steps to reproduce the behavior:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

  • OS: [e.g. iOS]
  • Browser [e.g. chrome, safari]
  • Version [e.g. 22]

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • Browser [e.g. stock browser, safari]
  • Version [e.g. 22]

Additional context
Add any other context about the problem here.

@Denscryto Denscryto added the bug Something isn't working label Nov 20, 2024
@StefanBerger-DFINITY StefanBerger-DFINITY self-assigned this Nov 20, 2024
@StefanBerger-DFINITY
Copy link

StefanBerger-DFINITY commented Nov 20, 2024

Hi @Denscryto
I don't fully understand the flow that does not work correctly for you. Is it the signing into internet identity process, that does not work as it should? And I didn't understand on what device this then happens, on a desktop or a mobile.

Can you please describe the individual steps do do, e.g.

  1. on my desktip, chrome browser
  2. enter the oisy url
  3. click the "Open or Create" button
  4. now I see a "Internet Identity" window open
  5. it shows my identity number(s) in a list
  6. I click one
  7. now I see the passcode manager of my browser
  8. ...
    and so on

@Denscryto
Copy link
Author

Denscryto commented Nov 20, 2024 via email

@StefanBerger-DFINITY
Copy link

Hi @Denscryto thanks for the additional information. This seems to be related to the Identification Process via Internet Identity. I will ask for additional help from one of their development team, @lmuntaner .

@lmuntaner
Copy link
Contributor

Hi @Denscryto ,

Can you log in https://identity.ic0.app/ directly?

Which browser are you using? Is it possible that you were connecting with a different browser before and now?

@Denscryto
Copy link
Author

Denscryto commented Nov 20, 2024 via email

@Denscryto
Copy link
Author

Denscryto commented Nov 20, 2024 via email

@Denscryto
Copy link
Author

Denscryto commented Nov 20, 2024 via email

@Denscryto
Copy link
Author

Denscryto commented Nov 21, 2024 via email

@Denscryto
Copy link
Author

Denscryto commented Nov 21, 2024 via email

@Denscryto
Copy link
Author

problem still persists

@Denscryto
Copy link
Author

Denscryto commented Nov 23, 2024 via email

@lmuntaner
Copy link
Contributor

To log in oisy.com you need to use the same browser and identity number that you used when logging in https://identity.ic0.app/ . Which you said you can log into, right?

Which browser and devices did it work to log in https://identity.ic0.app/ ?

The brower was Google Chrome do you mean? And was it always with the same phone?

Could you share a screenshot of the error you get when you try to log in oisy.com? (you can block the identity number for privacy, we don't need it)

@Denscryto
Copy link
Author

this site wont work on any of my devices.lap top,android phone,desk top, or my android tablet

@lmuntaner
Copy link
Contributor

"Won't work", do you mean you can't log in?

Did you try what I mentioned: log in https://identity.ic0.app/ directly? Does that work?

Could you also maybe share some screenshot (hide personal details) of what error you encounter?

@Denscryto
Copy link
Author

Denscryto commented Dec 1, 2024 via email

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Something isn't working
Projects
None yet
Development

No branches or pull requests

3 participants