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From 10/23-10/24, 6 duplicate submissions from 2 unique users entered the backup path and failed due to a missing ICN in the lighthouse API request. From the job submission records:
bgjob_errors:
{"1729720521"=>
{"timestamp"=>"2024-10-23T21:55:21.557Z",
"error_class"=>"ArgumentError",
"caller_method"=>"error_hash_for_job_status",
"error_message"=>"no ICN passed in for LH API request."},
Eventually, the users were able to submit successfully, and the dupe submissions were remediated. Digging into the UserAccount records behind these submissions, it was found that there were indeed 2 UserAccounts associated- one with an ICN, and one where ICN was nil
Relevant Info
Tasks
Investigate into the root cause
Determine a fix, if possible
Acceptance Criteria
Root cause determined, with possible fix
The text was updated successfully, but these errors were encountered:
From 10/23-10/24, 6 duplicate submissions from 2 unique users entered the backup path and failed due to a missing ICN in the lighthouse API request. From the job submission records:
Eventually, the users were able to submit successfully, and the dupe submissions were remediated. Digging into the UserAccount records behind these submissions, it was found that there were indeed 2 UserAccounts associated- one with an ICN, and one where ICN was
nil
Relevant Info
Tasks
Acceptance Criteria
The text was updated successfully, but these errors were encountered: