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User submissions failed due to missing ICN in the Lighthouse API request #95942

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sethdarragile6 opened this issue Oct 26, 2024 · 0 comments
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@sethdarragile6
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From 10/23-10/24, 6 duplicate submissions from 2 unique users entered the backup path and failed due to a missing ICN in the lighthouse API request. From the job submission records:

bgjob_errors:
   {"1729720521"=>
     {"timestamp"=>"2024-10-23T21:55:21.557Z",
      "error_class"=>"ArgumentError",
      "caller_method"=>"error_hash_for_job_status",
      "error_message"=>"no ICN passed in for LH API request."},

Eventually, the users were able to submit successfully, and the dupe submissions were remediated. Digging into the UserAccount records behind these submissions, it was found that there were indeed 2 UserAccounts associated- one with an ICN, and one where ICN was nil

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  • Investigate into the root cause
  • Determine a fix, if possible

Acceptance Criteria

  • Root cause determined, with possible fix
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