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674 | Retry "action needed" email #95819

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4 tasks
steele-lm opened this issue Oct 24, 2024 · 0 comments
Open
4 tasks

674 | Retry "action needed" email #95819

steele-lm opened this issue Oct 24, 2024 · 0 comments
Labels
674 Request for Approval of School Attendance dependents-benefits zero-silent-failures Work related to eliminating silent failures ZSF:Email For work to send an email to veterans/beneficiaries that a silent failure has occurred

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Issue Description

This is not due 11/12/24 with the other "action needed" work.

If a claim fails the backup pathway, an "action needed" email is sent to the email address the Veteran entered into the form. If that email fails, the "action needed" email should be resent to the email address on the Veteran's profile (if different).


Tasks

  • Add logic to check for a profile email and compare it to the email entered in the form. If different, re-send the "action needed" email to the profile email
  • Add monitoring to alert if the resent email also fails bc the failure is then silent

Acceptance Criteria

  • "Action needed" email is resent to profile email if it fails to send to the email entered in the form
  • If resend fails, alert as a total failure

@steele-lm steele-lm added 686 Label for any work associated with Dependency Claims using VA Form 21-686c dependents-benefits zero-silent-failures Work related to eliminating silent failures ZSF:Email For work to send an email to veterans/beneficiaries that a silent failure has occurred labels Oct 24, 2024
@steele-lm steele-lm added 674 Request for Approval of School Attendance and removed 686 Label for any work associated with Dependency Claims using VA Form 21-686c labels Oct 24, 2024
@steele-lm steele-lm changed the title Copy of 688 | Retry "action needed" email 674 | Retry "action needed" email Oct 24, 2024
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Labels
674 Request for Approval of School Attendance dependents-benefits zero-silent-failures Work related to eliminating silent failures ZSF:Email For work to send an email to veterans/beneficiaries that a silent failure has occurred
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