| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2022-03-02 |
getting help, getting support |
account |
{{site.data.keyword.attribute-definition-list}}
{: #gettinghelp}
If you experience an issue or have questions when you're working in the {{site.data.keyword.cloud}} console, you can use the following resources before you open a support case. {: shortdesc}
- Review the FAQs in the product documentation.
- Review the troubleshooting documentation for accounts, billing, selling on {{site.data.keyword.cloud_notm}}, and using the Support Center to troubleshoot and resolve common issues.
- Check the status of the {{site.data.keyword.Bluemix_notm}} platform and resources by going to the Status page{: external}.
- Review Stack Overflow{: external} to see whether other users experienced the same problem. When you ask a question, tag the question with
ibm-cloud, so that it's seen by the {{site.data.keyword.Bluemix_notm}} development teams.
If you still can't resolve the problem, you can open a support case. For more information, see Creating support cases. And, if you're looking to provide feedback, see Submitting feedback.