ImportError: cannot import name 'x509' from 'cryptography.hazmat.bindings._rust' (unknown location)

[mcfly722]

Bug Description

trying to update grafana-agent from 216 to 335 revision failed with exception:

ImportError: cannot import name 'x509' from 'cryptography.hazmat.bindings._rust' (unknown location)

To Reproduce

juju refresh grafana-agent --revision=335

Environment

juju version
3.1.10-genericlinux-amd64

juju controller version=3.1.8

garafana-agent containers [email protected]

lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 22.04.5 LTS
Release:        22.04
Codename:       jammy

Relevant log output

juju debug-log --include=grafana-agent/26

unit-grafana-agent-23: 12:48:32 ERROR juju.worker.uniter.operation hook "upgrade-charm" (via hook dispatching script: dispatch) failed: exit status 1
unit-grafana-agent-23: 12:48:32 INFO juju.worker.uniter awaiting error resolution for "upgrade-charm" hook
unit-grafana-agent-23: 12:48:36 INFO juju.worker.uniter awaiting error resolution for "upgrade-charm" hook
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm Traceback (most recent call last):
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/lib/charms/observability_libs/v0/cert_handler.py", line 43, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     from charms.tls_certificates_interface.v2.tls_certificates import (  # type: ignore
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/lib/charms/tls_certificates_interface/v2/tls_certificates.py", line 284, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     from cryptography import x509
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/venv/cryptography/x509/__init__.py", line 7, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     from cryptography.x509 import certificate_transparency, verification
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/venv/cryptography/x509/certificate_transparency.py", line 11, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     from cryptography.hazmat.bindings._rust import x509 as rust_x509
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm ImportError: cannot import name 'x509' from 'cryptography.hazmat.bindings._rust' (unknown location)
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm The above exception was the direct cause of the following exception:
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm Traceback (most recent call last):
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/./src/charm.py", line 25, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     from grafana_agent import CONFIG_PATH, METRICS_RULES_SRC_PATH, GrafanaAgentCharm
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/src/grafana_agent.py", line 32, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     from charms.observability_libs.v0.cert_handler import CertHandler
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm   File "/var/lib/juju/agents/unit-grafana-agent-23/charm/lib/charms/observability_libs/v0/cert_handler.py", line 53, in <module>
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm     raise ImportError(
unit-grafana-agent-23: 12:48:36 WARNING unit.grafana-agent/23.upgrade-charm ImportError: failed to import charms.tls_certificates_interface.v2.tls_certificates; Either the library itself is missing (please get it through charmcraft fetch-lib) or one of its dependencies is unmet.

Additional context

No response

[mcfly722]

rollback using

juju refresh grafana-agent --revision=216

does not work. It has v2 configuration schema, so it cannot rollback to v1.

I also tried to remove-application and redeploy it on last revision=315, but next exception occur:

juju debug-log --include=grafana-agent/45
unit-grafana-agent-45: 15:09:41 WARNING unit.grafana-agent/45.install   File "/var/lib/juju/agents/unit-grafana-agent-45/charm/lib/charms/observability_libs/v0/cert_handler.py", line 53, in <module>
unit-grafana-agent-45: 15:09:41 WARNING unit.grafana-agent/45.install     raise ImportError(
unit-grafana-agent-45: 15:09:41 WARNING unit.grafana-agent/45.install ImportError: failed to import charms.tls_certificates_interface.v2.tls_certificates; Either the library itself is missing (please get it through charmcraft fetch-lib) or one of its dependencies is unmet.
unit-grafana-agent-45: 15:09:42 ERROR juju.worker.uniter.operation hook "install" (via hook dispatching script: dispatch) failed: exit status 1
unit-grafana-agent-45: 15:09:42 INFO juju.worker.uniter awaiting error resolution for "install" hook
unit-grafana-agent-45: 15:14:41 INFO juju.worker.uniter awaiting error resolution for "install" hook
unit-grafana-agent-45: 15:19:38 INFO juju.worker.uniter awaiting error resolution for "install" hook
unit-grafana-agent-45: 15:25:05 INFO juju.worker.uniter awaiting error resolution for "install" hook
unit-grafana-agent-45: 15:30:18 INFO juju.worker.uniter awaiting error resolution for "install" hook
unit-grafana-agent-45: 15:35:47 INFO juju.worker.uniter awaiting error resolution for "install" hook