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No communication between Artisan(MAC) and Aillio Bullet #184

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thomashaugaard75 opened this issue Apr 22, 2018 · 30 comments
Closed

No communication between Artisan(MAC) and Aillio Bullet #184

thomashaugaard75 opened this issue Apr 22, 2018 · 30 comments
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@thomashaugaard75
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Expected Behavior

Registry of temperature and control of Aillio Bullet Roaster.

Actual Behavior

No communication with Artisan. Error message when turning Artisan on = "Aillio R1: Not found or no permission.

Steps to Reproduce the Problem

  1. Turn on Artisan and Aillio R1
  2. Press "On" in Artisan

Specifications

  • Artisan Version: Latest
  • Artisan Build (number in brackets shown in the about box):
  • Platform (Mac/Windows/Linux + OS version): Latest Sierra
  • Connected devices or roasting machine:

Please attach your current Artisan settings file (as exported via menu Help >> Save Setings as *.aset) file.
Please attach any relevant Artisan *.alog profiles.

@rpaulo
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rpaulo commented Apr 22, 2018

@thomashaugaard75 can you run ioreg -l on the command line?

@thomashaugaard75
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thomashaugaard75 commented Apr 22, 2018 via email

@thomashaugaard75
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thomashaugaard75 commented Apr 23, 2018 via email

@rpaulo
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rpaulo commented Apr 23, 2018

Is your account administrator?
https://support.apple.com/kb/PH25796?locale=en_US

@thomashaugaard75
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thomashaugaard75 commented Apr 23, 2018 via email

@rpaulo
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rpaulo commented Apr 23, 2018

Go to system preferences and then to users. If your user is an administrator, it should say so.

@thomashaugaard75
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thomashaugaard75 commented Apr 23, 2018 via email

@rpaulo
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rpaulo commented Apr 23, 2018

Can you send me the output of:

  1. ioreg -p IOUSB -w0 -l
  2. system_profiler SPUSBDataType

@thomashaugaard75
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thomashaugaard75 commented Apr 23, 2018 via email

@labpartner
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I am having the same issue, but I'm on win10. I just received my bullet two days ago and I suspect the OP is having the same problem.

The new units have a "rev3" board. They didn't even work with RoastTime 1.0.0.49 (not detected) and they had to release a 1.0.0.50 solely to address this problem. I suspect this is the reason why Artisan isn't recognizing either.

@rpaulo
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rpaulo commented Apr 24, 2018

@labpartner can you find out what’s the VID/PID/Interface/etc.?

@labpartner
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labpartner commented Apr 24, 2018

USB\VID_0483&PID_A27E&MI_01\6&3820E00A&1&0001
USB\VID_0483&PID_A27E&REV_0200&MI_01

@rpaulo rpaulo closed this as completed in 37b5892 Apr 24, 2018
@rpaulo rpaulo reopened this Apr 24, 2018
@rpaulo
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rpaulo commented Apr 24, 2018

@labpartner
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that fixed my issue, thanks! Hopefully that was it for OP. Excited to use the software soon.

@rpaulo
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rpaulo commented Apr 24, 2018

Great, please let me know if everything works.

@rpaulo
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rpaulo commented Apr 24, 2018

@labpartner
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I'm playing around with everything (did not do a roast). I notice an unrelated issue with the sliders: they do not seem to set to the pre-programmed values onces "roasting" has started. eg. power shows "10" despite being 90. should I open a new issue? Also I notice that drum speed isn't adjustable

@rpaulo
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rpaulo commented Apr 24, 2018

  1. Unplug the roaster from power
  2. Plug it back in and wait for it to be ready
  3. Plug the USB cable and start Artisan
  4. Press ON.
  5. Put the roaster in roasting mode.
  6. Interact with the roaster using the control panel or the sliders.

Are they not working? If they aren't then the protocol changed.

@labpartner
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ok, sorry you are correct, I must have had a different order of operations (roaster plugged in prior to starting Artisan).

@rpaulo
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rpaulo commented Apr 24, 2018

The problem is that the roaster keeps all the variables in memory and when you connect using Artisan or Roasttime it will stream them (sort of like a time line with all the DT/BT/heat/fan/etc settings). You can see this in Roasttime when it suddenly plots the graph very fast.
Artisan doesn't support this method, so we work around by starting Artisan before you start pre-heating.

@raescuin
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fyi, just tried v1.3.1 on my older Bullet and no issues.

@thomashaugaard75
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thomashaugaard75 commented Apr 24, 2018 via email

@thomashaugaard75
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thomashaugaard75 commented Apr 24, 2018 via email

@rpaulo
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rpaulo commented Apr 24, 2018

@thomashaugaard75
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thomashaugaard75 commented Apr 24, 2018 via email

@thomashaugaard75
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thomashaugaard75 commented Apr 24, 2018 via email

@rpaulo rpaulo closed this as completed Apr 25, 2018
@thomashaugaard75
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thomashaugaard75 commented Apr 25, 2018 via email

@thomashaugaard75
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thomashaugaard75 commented Apr 25, 2018 via email

@rpaulo
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rpaulo commented Apr 26, 2018

I cannot see any picture. Usually the interface claim message means something else on the system, like Roasttime, is claiming the interface and Artisan can't.

@thomashaugaard75
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thomashaugaard75 commented Apr 26, 2018 via email

@MAKOMO MAKOMO added the bug label May 7, 2018
@MAKOMO MAKOMO added this to the v1.3.1 milestone May 7, 2018
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