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Printer restart after given command to print #6224

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Dejan-MKD opened this issue Sep 2, 2024 · 1 comment
Open

Printer restart after given command to print #6224

Dejan-MKD opened this issue Sep 2, 2024 · 1 comment

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@Dejan-MKD
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Hello,
From June , July i began facing strange problems with printer Xerox. After given command to print pdf file, the printer restarts itself, began lighting like chrismass tree and begin to print the same job again in a loop.
It is happening only in Printers xerox 3335/3345. Cups version is :
Installed: 2.4.1op1-1ubuntu4.10
ghostscript:
Installed: 9.55.0~dfsg1-0ubuntu5.9

I tried with several Linux distro : Mint 21.1 , 21,2 21,3 ; Debian 12, Ubuntu 22.04.
With every distro that is up to date it is happening the same.

When i go to /var/log/cups/error_log i have this:
Printer drivers are deprecated and will stop working in a future version of CUPS. See https://github.com/OpenPrinting/cups/issues/103

I tried with Ghostscript 10.00.00 but the problem remains the same.
The only thing that worked was Linux mint 21.1 with cups : 2.4.1op1-1ubuntu4.8
and verson 2.3.1-9ubuntu1.6 .
Also, this is ghostscript versin that works 9.50~dfsg-5ubuntu4.11

If i update cups and ghostscript with latest version, the printer go nuts and restarts himself after given command to print PDF , everything else is ok.

Regards

@jschwender
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The log entry you show is just a warning, not related to your issue. This printer should support AirPrint/Mopria, so you should be able to install a ippEverywhere queue for it, and the warning should go away.

You should raise loglevel of cups and see if one of the filters like ghostscript gives an error. Generally i would say any print job data should never cause a printer reboot. Although it is possible to explicitly restart a printer by PCL commands, there is no reason that CUPS would integrate such a command into the data stream. My guess is that the most likely cause is a software issue in the interpreter of the printer: a firmware bug. Check if an updated version of it's PDF interpreter is available. And finally: Linux version of cups is developed by openprinting.org, this here is not the right place for this issue.

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