Unable to start session with openvpn3 session-start --config #195
Answered
by
dsommers
vulkodava
asked this question in
Q&A - Our support arena
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From today I am unable to start a new VPN session under Ubuntu 22.04.2 LTS. $ openvpn3 session-start --config <PROFILE_CONFIG>.ovpn And hangs to the last line. I have set log level to 6 but still no more information than that. I am able, however, to connect via my Android phone app with my account I have followed this thread #171 but did not help in my case. |
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Answered by
dsommers
Jun 25, 2023
Replies: 34 comments
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Can you please provide the output of this command? If that gives very little, please increase debugging levels: and add/replace the
That issue should not be relevant for Ubuntu 22.04. |
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Hello, Thank you for your response. The command
does not return any response. Tried it with
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okay ... then the session is failing to start very early. Can you try using the |
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:) Thank you. No I have some log from that command, but still hanging. |
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Hanging at "Resolving" is odd. What is the hostname(s) listed in |
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Sure :)
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Hmmm ... I presume What is the output of Another thing is to query the complete logs. Please have a look at the |
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Remove the |
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Here's the result |
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You have several lines like this: That indicates that DNS lookup is not working. You can try this hack, to see if we get a connection running. Before all the 'remote' lines in your config file, add lines like this: |
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I guess no restart is required. I have added them, but no effect Even changed the |
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Please run the |
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Great, thank you for the detailed explanation. It was a bit hazy to me :)
The output BEFORE running the AFTER running it one line is added: And when cancled (Ctrl+C). One more line is added I have waited about a minute and a have before canceling it (seen from the logs) |
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I see one Warning ( |
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Okay, this is getting annoying ... so it seems that The Can you check if there are any D-Bus error messages via |
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I see. Makes sense. dbus.log |
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Can you try to take out all the And provide the dbus.log again, please. |
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Hmmm, removed them Still does not work but now I have some issues with |
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Okay, so the last Can you also try to download a new VPN profile using a different region? Like Zurich or Amsterdam? |
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:O Wow. Amsterdam Worked!!! I am in the VPN now |
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Could I help with additional logs for further Debugging? |
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I think you just needed a new VPN profile. There were no indication anywhere here that OpenVPN 3 Linux misbehaved. It tried to resolve the server hostnames, but didn't manage. For whatever reason; and that is actually outside the OpenVPN 3 Linux scope - it depends entirely on the system interfaces provided by (g)libc, which is a system library provided by the Linux distribution. You could try to download a new VPN profile for Frankfurt again, and see if you have any luck there. That said, I would recommend you to use |
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Answer selected by
dsommers
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Great, thank you. I will try to download the Frankfurt configuration again. |
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Thank you for the help :) |
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Please, can you also report this the support channel through the CloudConnexa web portal? (I believe there should be something there), otherwise go via https://support.openvpn.com/hc/en-us/requests/new?ticket_form_id=360001597871 This will allow our server side engineers to have a look if there are some issues with your profile. This is especially important if the new Frankfurt profile fails again. Please refer to this GH issue; our guys should know who I am here. I'm closing this, and will move it to a support discussion since this wasn't really a bug in OpenVPN 3 Linux. |
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What could also help in similar problems:
Found here, worked for me. |
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I think you just needed a new VPN profile. There were no indication anywhere here that OpenVPN 3 Linux misbehaved. It tried to resolve the server hostnames, but didn't manage. For whatever reason; and that is actually outside the OpenVPN 3 Linux scope - it depends entirely on the system interfaces provided by (g)libc, which is a system library provided by the Linux distribution.
You could try to download a new VPN profile for Frankfurt again, and see if you have any luck there.
That said, I would recommend you to use
openvpn3 config-import --persistentwith the downloaded profiles. You can add the--name <YOUR_CONFIG_NAME>argument to give it a more suitable name for you. Then you just st…