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500 error when change to sphingidae.myspecies.info content [DUPLICATE of #6621] #6622
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This is an intermittent and recurring issue. Initial observations suggest the issue temporarily resolves after a cache clear - an action I did for Ian yesterday and he reported operation now working. |
Questions for Ian to provide answers to if he can please:
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From analysis so far of our custom module code, modules I am focusing in on to determine root cause or rule out are:
For info, updating to Drupal core 7.94 from (7.82) had these following database updates items as seen when running
We could consider rolling back to our previous version of Drupal but then that older code base would not be in sync with the updated database. |
I should add, I'm not able to recreate the error Ian saw on my local personal setup, after trying several times. That is not a comment on the existence of the error, rather than I'm still trying to recreate the scenario. |
Response from Ian so far tom 5 questions and then a further 2 from me
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Another thing I will look at is comparing the release code bases between 2.11.1 (which Ian's site runs on and the previous release.) |
Couldn't recreate issue on local:
now also looking at creating a clone site ( githubissue6622.myspecies.info ) of ian's site to study downgrade on production issues and capture it there but get_cache fatal error on attempt to create this I'm not logged in to get.scrtachpads.org (which is the right thing to do). see here: here's the error: and in searchable-text form
And, again, I wasn't logged in, otherwise I would have seen: at the top. What I did see when I requested the site, was this - i.e. no site admin menu bar. Maybe some stray cookies etc that make me look like I'm logged into get.scratchpads.org ? Perhaps I'll try another browser or incognito and request another site again |
Details from Ian has to how to recreate/reproduce - for my own issue recreation: 1. Wed 18 Jan 2pm
2. More detail email, Fri 20 Jan 351pm Hi Rob,
3. From email from Ian on Mon 23 Jan, 856pm:
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My recreation attempts of information given by Ian (above) 1. Wed 18 Jan 2pm Edit: https://sphingidae.myspecies.info/node/17804 adding new biblio reference. Pre-conditions note: Cache not cleared directly before running this test. It seems that a cache clear temporarily solves this issue and I have replied to Ian about my doing this. So to try to see what Ian is seeing I deliberately did not clear the site cache. Save. Site OK Now onto: 2. More detail email, Fri 20 Jan 351pm |
Just a note to say that I'm having similar problems on fungi.myspecies.info when I try to use the autocomplete function on the Taxonomic Name field when adding metadata to images.... |
thank you @Paul-Cannon for advising. |
Using information above to recreate issue seen. 2 More detail email, Fri 20 Jan 351pm just is informational now attempting test recreation item 3 From email from Ian on Mon 23 Jan, 856pm Got firewall page https://sphingidae.myspecies.info/node/17251/edit Tried again, |
Related database query error https://sphingidae.myspecies.info/admin/reports/event/51181
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Yes looks like same issue as Ian's and Barry's and possibly also on: https://phthiraptera.myspecies.info |
Ian has confirmed that the issue I am seeing is his issue
My original email
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@Paul-Cannon please try https://fungi.myspecies.info/ now - I've changed the site software version to the earlier release 2.10.1 |
This ticket is a duplicate of #6621 and therefore further actions will be logged there. This ticket will therefore be closed. |
Yes, seems to work fine now. Just going out, will test more thoroughly later, but looking good. Thank you for your help
Paul
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Subject: Re: [NaturalHistoryMuseum/scratchpads2] 500 error when change to sphingidae.myspecies.info content [DUPLICATE of #6621] (Issue #6622)
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@Paul-Cannon<https://github.com/Paul-Cannon> please try https://fungi.myspecies.info/<https://fungi.myspecies.info> now - I've changed the site software version to the earlier release 2.10.1
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Seen when editing and save a change to the title of https://sphingidae.myspecies.info/node/17804.
The text was updated successfully, but these errors were encountered: