Before submitting a request please make sure you are running the latest version of WinHue available in the release section of this site. Support will not be done on older version.
WinHue version : (eg. 3.0.2400.0) Bridge api version : (1.16) Light model : (if you have a problem with a particular light) Bridge version : V1 (Round) or V2 (Square with round corner)
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In the case of a crash, please make sure to add a logfile containg the crash located in the %APPDATA%\WinHue3 to the issue you are opening.