Custom element doesn't exist: - older iPads

[scottriggle]

in the HA app or brower on my laptop the card works great, on my slightly older iPad, HA app or browsers. Custom element doesn't exist

[Gh61]

Ok, thank you.
What does it mean "older iPad"?
Which version of iPad that is and most importantly which version of Safari are you using?

[smalinj]

Same on android. Not working in HA app

[Gh61]

Same question for you.
Which android version? Which browser and version?
I'm personally using this card on many Android phones daily and all are working.

[smalinj]

My HA app widgets took about 20 minutes to appear after initially not working. It's now working flawlessly. I'm using Android version 14 with the latest app version (2024.1.5-full).

[Cmo2788]

can confirm what OP is saying, not sure of the iPad version off the top of my head but can check and update after i get home from work, I do know it is a older iPad mini pre iOS15 model. not just your Light card is having this issue so I think its safe to say it's something with the hardware/browse.

[Cmo2788]

in my particular case I'm using a iPad Mini 2 Retina, A1489 (EMC 2695*), Running Firmware 12.5.5. Here is a link to the specs for the Ipad if it is of any help! (https://everymac.com/systems/apple/ipad/specs/apple-ipad-mini-retina-2nd-gen-a1489-wi-fi-only-specs.html) Any testing I can help with I will do, ill keep a eye on this thread for a while. if we can get it working on some of these dinosaurs ill toss the iPad up as a wall panel in my hallway, if not the Galaxy Tab will have to do. @Gh61 This is a beautiful card btw! Keep up the amazing work!! Cant wait to see what new versions will include!

[Gh61]

Thank you, I'll try to find some time to somehow debug this. I know a project, that will let me choose Apple device and will let me debug errors.
I believe there's some feature that is not supported in the old version of browser.

[Cmo2788]

Thanks for taking a look at this for all of us. Like I said if we can get it running I can finally put some of the older iPad's from my kids to use as wall panels. me and the OP I'm sure are in the minority here so take your time :)