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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1">
<meta name="description" content="">
<meta name="author" content="">
<title>Digital Data Streams</title>
<!-- Bootstrap Core CSS -->
<link rel="stylesheet" href="maxcdn.bootstrapcdn.com/font-awesome/4.3.0/css/font-awesome.min.css">
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<!-- Latest compiled and minified CSS -->
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.3.7/css/bootstrap.min.css" integrity="sha384-BVYiiSIFeK1dGmJRAkycuHAHRg32OmUcww7on3RYdg4Va+PmSTsz/K68vbdEjh4u" crossorigin="anonymous">
<!-- Custom CSS -->
<link href="css/ddscustom.css" rel="stylesheet">
<!-- Custom Fonts -->
<link href="font-awesome/css/font-awesome.min.css" rel="stylesheet" type="text/css">
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<link href='https://fonts.googleapis.com/css?family=Kaushan+Script' rel='stylesheet' type='text/css'>
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<script src="https://oss.maxcdn.com/libs/respond.js/1.4.2/respond.min.js"></script>
<![endif]-->
</head>
<body id="page-top" class="index">
<script>
(function(i,s,o,g,r,a,m){i['GoogleAnalyticsObject']=r;i[r]=i[r]||function(){
(i[r].q=i[r].q||[]).push(arguments)},i[r].l=1*new Date();a=s.createElement(o),
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})(window,document,'script','https://www.google-analytics.com/analytics.js','ga');
ga('create', 'UA-61640019-1', 'auto');
ga('send', 'pageview');
</script>
<!-- Navigation -->
<nav class="navbar navbar-default navbar-fixed-top">
<div class="container">
<!-- Brand and toggle get grouped for better mobile display -->
<div class="navbar-header page-scroll">
<button type="button" class="navbar-toggle" data-toggle="collapse" data-target="#bs-example-navbar-collapse-1">
<span class="sr-only">Toggle navigation</span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
</button>
<a class="navbar-brand" href="#">DDS Lab</a>
</div>
<!-- Collect the nav links, forms, and other content for toggling -->
<div class="collapse navbar-collapse" id="bs-example-navbar-collapse-1">
<ul class= "nav navbar-nav navbar-left">
<li>
</li>
</ul>
<ul class="nav navbar-nav navbar-right">
<li class="hidden">
<a href="#page-top"></a>
</li>
<li>
<a class="page-scroll" href="#about">About</a>
</li>
<li>
<a class="page-scroll" href="#ongoing_projects1">Projects</a>
</li>
<li>
<a class="page-scroll" href="#people1">People</a>
<!--<ul id="dropdown">
<li><a class="portfolio-link" href="team.html#fellows" >Fellows</a></li>
<li><a class="portfolio-link" href="team.html#friends" >Friends</a></li>
</ul> -->
</li>
<li>
<a class="page-scroll" href="#joinUsSection">Join Us</a>
</li>
<li>
<a class="page-scroll" href="calendar.html">Seminars</a>
</li>
<li>
<a class="page-scroll" href="conference.html">Conferences</a>
</li>
<li>
<a class="page-scroll" href="#contact">Contact</a>
</li>
</ul>
</div>
<!-- /.navbar-collapse -->
</div>
<!-- /.container-fluid -->
</nav>
<div class="row">
</div>
<!-- Video container -->
<div class= "video-container">
<video autoplay loop muted poster="img/bgdefaullt.jpg" id="fullscreen">
<source src="img/portfolio/vid3.mp4" type="video/webm">
<source src="img/portfolio/vid3.mp4" type="video/mp4">
</video>
<div class="video-inner">
<h2>DDS Lab</h2>
<p>Digital Data Streams at LSU</p>
<a href="#about" class="page-scroll btn btn-xl">Tell Me More</a>
</div>
</div>
<!-- About Section -->
<section id="about">
<div class="container">
<div class="row">
<div class="col-lg-12 text-center">
<h2 class="section-heading">Digital Data Streams</h2>
<p class="large text-muted" style="padding-top: 50px;"> A Digital Data Stream (DDS) is the continuous digital encoding and transmission of data describing a related class of events. Examples abound, from Tweets and Instagrams, to the geolocation of merchant ships or the movement of soccer players on the pitch. The Internet of Things is impelling an acceleration of the proliferation of DDS with sensors increasingly embedded in cars, personal devices, and infrastructure. </p>
<p class="large text-muted">We see digital data streaming as the newest evolution of computing - from batch and online processing of transactions to the continuous processing of streaming data. As with any historical shift, the opportunities for value creation are endless, and research must contribute to our understanding of the phenomenon. </p>
<p class="large text-muted">The mission of the DDS Lab is to be at the forefront of knowledge and understanding of DDS - from their generation and processing to their productive and strategic use.</p>
</div>
<div class="text-center"><a href="#joinUsSection" class="page-scroll btn btn-xl">Join us!</a></div>
</div>
</div>
<!--About description ends here-->
<div class="container">
<div class="row" style="padding-top: 50px;">
<div class="col-sm-3 col-xs-3">
<div class="tile">
<div class="item active">
<a href="https://sen.se/store/mother/" target="_blank"> <img src="img/portfolio/logo_sense.png" class="img-responsive"/></a>
</div>
<div class="item">
<a href="https://ifttt.com/" target="_blank"><img src="img/portfolio/ifttt.png" class="img-responsive"/></a>
</div>
</div>
</div>
<div class="col-sm-3 col-xs-3">
<div class="tile">
<div class="item active">
<a href="https://www.pinterest.com/" target="_blank"> <img src="img/portfolio/pinterest.png" class="img-responsive"/> </a>
</div>
<div class="item">
<a href="https://www.pubnub.com/" target="_blank"><img src="img/portfolio/pubnub.png" class="img-responsive"/></a>
</div>
</div>
</div>
<div class="col-sm-3 col-xs-3">
<div class="tile">
<div class="item active">
<a href="https://www.waze.com/" target="_blank"><img src="img/portfolio/waze.png" class="img-responsive"/> </a>
</div>
<div class="item">
<a href="https://www.automatic.com/" target="_blank" > <img src="img/portfolio/automatic.png" class="img-responsive"/></a>
</div>
</div>
</div>
<div class="col-sm-3 col-xs-3">
<div class="tile">
<div class="item active">
<a href="http://www.fitbit.com/" target="_blank"><img src="img/portfolio/fitbit.png" class="img-responsive"/> </a>
</div>
<div class="item">
<a href="https://twitter.com/" target="_blank"><img src="img/portfolio/twtr.png" class="img-responsive"/></a>
</div>
</div>
</div>
<hr>
</hr>
</div>
</div>
<!--digital brands ends here-->
</section>
<!-- Projects Section -->
<section id="portfolio" class="bg-light-gray">
<div class="container">
<div class="row">
<div class="col-lg-12 text-center">
<h2 class="section-heading">Projects</h2>
</div>
</div>
<div class="row text-center" id="ongoing_projects1"
style="padding-bottom: 50px;
padding-top: 50px;">
<ul class="nav nav-tabs nav-justified" role="tablist">
<div class="col-md-4">
<li role="presentation" class="active">
<span class="fa-stack fa-3x">
<a href="#ongoing_projects" aria-controls="ongoing_projects" role="tab" data-toggle="tab" class="projectButton"> <i class="fa fa-circle fa-stack-2x text-primary"></i>
<i class="fa fa-flask fa-stack-1x fa-inverse"></i> </a>
</span>
<h4 class="service-heading">Ongoing Projects</h4>
<p class="text-muted"></p>
</li>
</div>
<div class="col-md-4">
<li role="presentation" >
<span class="fa-stack fa-3x">
<a href="#past_projects" aria-controls="past_projects" role="tab" data-toggle="tab">
<i class="fa fa-circle fa-stack-2x text-primary"></i>
<i class="fa fa-archive fa-stack-1x fa-inverse"></i> </a>
</span>
<h4 class="service-heading">Past Projects</h4>
<p class="text-muted"></p>
</li>
</div>
<div class="col-md-4">
<li role="presentation" >
<span class="fa-stack fa-3x">
<a href="#publications" aria-controls="publications" role="tab" data-toggle="tab">
<i class="fa fa-circle fa-stack-2x text-primary"></i>
<i class="fa fa-book fa-stack-1x fa-inverse"></i>
</a>
</span>
<h4 class="service-heading">Publications</h4>
<p class="text-muted"></p>
</li>
</div>
</ul>
</div>
<div class="tab-content">
<div role="tabpanel" class="tab-pane fade in active" id="ongoing_projects">
<!-- FIRST ROW -->
<div class="row">
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#Personalization" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<img src="img/portfolio/websiteArt-01.png" class="img-responsive" alt="">
<!-- <img src="img/portfolio/personalization.jpg" class="img-responsive" alt=""> -->
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Refactoring Education</h4>
<p class="text-muted" style="line-height:1.25em">Breaking the Quality/Efficiency trade-off in Higher Ed</p>
</div>
</div>
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#convInt" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<img src="img/portfolio/websiteArt-08.png" class="img-responsive" alt="">
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Conversational Interfaces</h4>
<p class="text-muted" style="line-height:1.25em">The ultimate human-machine interaction </p>
</div>
</div>
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#algTransp" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<!-- <img src="img/portfolio/algTransp.jpg" class="img-responsive" alt="">-->
<img src="img/portfolio/websiteArt-04.png" class="img-responsive" alt="">
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Algorithmic Transparency</h4>
<p class="text-muted" style="line-height:1.25em">The impact on decision-making </p>
</div>
</div>
</div>
<!-- SECOND ROW -->
<div class="row">
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#beacons" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<img src="img/portfolio/websiteArt-06.png" class="img-responsive" alt="">
<!-- <img src="img/portfolio/beacon.jpg" class="img-responsive" alt=""> -->
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Eddystone Beacons</h4>
<p class="text-muted" style="line-height:1.25em">Earthquake Survivors Identification
</p>
</div>
</div>
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#text_to_speech" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<img src="img/portfolio/websiteArt-02.png" class="img-responsive" alt="">
<!--<img src="img/portfolio/reviews_marcin.jpg" class="img-responsive" alt="">-->
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Text-to-speech</h4>
<p class="text-muted" style="line-height:1.25em">Manipulation of online reviews persuasiveness
</p>
</div>
</div>
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#topic_modelling" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<img src="img/portfolio/websiteArt-03.png" class="img-responsive" alt="">
<!--<img src="img/portfolio/coding.jpg" class="img-responsive" alt="">-->
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Topic Modeling</h4>
<p class="text-muted" style="line-height:1.25em"> Topic modeling for customer service analysis</p>
</div>
</div>
<div class="col-md-4 col-sm-6 portfolio-item">
<a href="#online_reviews" class="portfolio-link" data-toggle="modal">
<div class="portfolio-hover">
<div class="portfolio-hover-content">
<i class="fa fa-plus fa-3x"></i>
</div>
</div>
<img src="img/portfolio/websiteArt-05.png" class="img-responsive" alt="">
<!-- <img src="img/portfolio/online_review.jpg" class="img-responsive" alt=""> -->
</a>
<div class="portfolio-caption">
<h4 style="line-height:1.75em">Negative Reviews Management</h4>
<p class="text-muted" style="line-height:1.25em">Value extraction from negative online reviews
</p>
</div>
</div>
</div>
</div>
<!--past project section starts here-->
<div role="tabpanel" class="tab-pane fade" id="past_projects">
<div class="container">
<div class='row'>
<div class="col-md-3 col-sm-6 portfolio-item">
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<h4 style="line-height:1.75em">Customer Experience Management</h4>
<p class="text-muted" style="line-height:1.25em">Impact on efficiency and guests
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<h4 style="line-height:1.75em">P&W Index</h4>
<p class="text-muted" style="line-height:1.25em">Value extraction from a financial DDS </p><p></p>
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<h4 style="line-height:1.75em">Online Reviews Heuristics</h4>
<p class="text-muted" style="line-height:1.25em">The impact on decision-making processes
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<h4 style="line-height:1.75em">Harnessing the IoT</h4>
<p class="text-muted" style="line-height:1.25em">Value Creation and Extraction
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<h4 style="line-height:1.75em">DDS value extraction</h4>
<p class="text-muted" style="line-height:1.25em">How firms create value with DDS</p>
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<h4 style="line-height:1.75em">User-Generated Content</h4>
<p class="text-muted" style="line-height:1.25em">The impact of mobility and timing</p>
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<h4 style="line-height:1.75em">Topic Modeling</h4>
<p class="text-muted" style="line-height:1.25em">Online reivew for service evaluation</p>
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<h4 style="line-height:1.75em">Review Manipulation</h4>
<p class="text-muted" style="line-height:1.25em">Influencing the content of online reviews</p>
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<ul>
<b>Working Papers</b>
<li class="publication">Lui, I., Piccoli, G., Bartosiak, M., Daniele, M. IT-Enabled Personalization Outcomes in Hospitality. <a href="pdf/luietal2017c.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication">Piccoli, G., Palese, B., Rodriguez, J., Bartosiak, M. Learning Analytics across Digital and Physical Spaces: Overcoming Challenges in Large Required College Courses. <a href="pdf/piccolietal2017c.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication">Bartosiak, M., Piccoli, G., Junglas, I. The effect of presentation format on the persuasiveness of online consumer reviews. <a href="pdf/bartosiaketAl_2017.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication">Palese, B., Piccoli, G. The Relative Importance of Service Quality Dimensions in Positive and Negative Ecommerce Experiences. <a href="pdf/palesePiccoli2017b.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Bartosiak, M., Junglas, I., Piccoli, G. The Role of Heuristics in Online Review Enabled Decision-Making Processes. <a href="pdf/bartosiakJunglas2017.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Junglas, I., Piccoli, G., Gruen, B. The Effect of Information Depth and Completeness on Review Diagnosticity. <a href="pdf/junglasetal2017.pdf" href="_blank" > Publication PDF link</a> </li>
</ul>
<ul>
<b>Year 2018</b>
<li class="publication"> Lui, T., Bartosiak, M., Piccoli, G., Sadhya, V. (2018) Online Review Response Strategy and its Effects on Competitive Performance. <i>Tourism Management.</i> 60, 180-190.<a href="https://ac.els-cdn.com/S0261517718300207/1-s2.0-S0261517718300207-main.pdf?_tid=deaa4d4a-0aae-11e8-b0be-00000aacb361&acdnat=1517860861_890be92b1c58a654f1fed650e907836b" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Raguseo, E., Pigni F., Piccoli, G. (2018) Conceptualization, Operationalization and Validation of the Digital Data Stream Readiness Index. <i> Journal of Global Information Management, </i> 26(4), Forthcoming. </li>
</li>
</ul>
<ul>
<b>Year 2017</b>
<li class="publication">Piccoli, G. Rodriguez, J. Palese, B. and Bartosiak, M. (2017) The Dark Side of Digital Transformation: The
case of Information Systems Education. In <i>Proceeding of Thirty-Eight International Conference on Information Systems </i>, Seul, South Korea.<a href="pdf/piccolietal2017.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Pigni, F., Bartosiak, M., Piccoli, G., Ives, B. (2017) Targeting Target with a 100 million dollar data breach. <i> Journal of Information Technology Teaching Cases, </i> 1-59. <a href="https://link.springer.com/article/10.1057/s41266-017-0028-0#citeas" href="_blank" > Publication PDF link</a> </li>
</li>
<li class="publication">Bonaretti, D., Bartosiak, M., Piccoli, G. (2017) The Cognitive Anchoring of Color Cues on Online Review Ratings. In <i>Proceeding of Twenty-Second Americas Conference on Information Systems </i> Boston.<a href="pdf/bonarettietal2017.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Piccoli, G., Lui, I., Gruen, B. (2017). The Impact of IT-enabled Customer Service Systems on Service Personalization, Customer Service Perceptions, and Hotel Performance. <i>Tourism Management.</i> 59, 349-362. <a href="pdf/piccoliLuiGruen.pdf" href="_blank" >Publication PDF link</a> </li>
<li class="publication"> Marchesani D., Piccoli G., Lui T.W. (2017). The Impact of IT-enabled Customer Experience Management on Service Perceptions and Performance. <i>Information and Communication Technologies in Tourism 2017</i>, Rome, Italy.<a href="pdf/marchesaniPiccoliLui.pdf" href="_blank" > Publication PDF link</a> </li>
</li>
<li class="publication">Sadhya, H., Piccoli, G. Mobile First: Service Personalization System In the Tourism Context.<a href="pdf/sadhyaPiccoli2017.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication">Palese, B., Piccoli, G. How to provide empathetic responses: Towards emotion assessment of customers’ complaints during hotel stay.<a href="pdf/palesePiccoli2017.pdf" href="_blank" > Publication PDF link</a> </li>
</ul>
<ul>
<b>Year 2016</b>
<li class="publication">Piccoli, G. (2016). Triggered Essential Reviewing: The Effect of Technology Affordances on Service Experience Evaluations. <i>European Journal of Information Systems.</i> 25(6), 477-492.
<a href="http://www.readcube.com/articles/10.1057/s41303-016-0019-9?author_access_token=VdE_0q4VhePDFB7wLI4TyVxOt48VBPO10Uv7D6sAgHuUZFMeWTrpEDyqw3_KQEK5T0BpxLuebUyB9x69ArXZJKLcVUD4NcK_O1L-TWvZs3Lm9E0GNAJsvggxB22pT25l_OrvZ71a-c93oCqem_OEQg%3D%3D" href="_blank" >Publication PDF link</a> </li>
<li class="publication">Ives, B., Palese, B., Rodriguez, J.A. (2016). Digital Data Streams for Customer Service Enhancement: Harnessing the Internet of Things. <i>MISQ Executive</i>, 15(4).
<a href="http://www.misqe.org/ojs2/execsummaries/MISQE_V15I4_Ivesetal_Web.pdf" href="_blank" >Publication PDF link</a> </li>
</li>
<li class="publication">Piccoli, G., Pigni, F. and Watson, R. (2016). Digital Data Streaming: What We Know and Where We Are Going. <i>MISQ Executive</i>, 15(4).
<li class="publication">Bartosiak, M., Piccoli, G.(2016). Presentation Format and Online Reviews Persuasiveness: The Effect of Computer Synthesized Speech. <i>Thirty-Seventh International Conference on Information Systems, Dublin, Ireland. </i><a href="pdf/presentation_format_and_online_reviews_persuasiveness.pdf" href="_blank" >Publication PDF link</a> </li>
<li class="publication"> Palese B., Piccoli G. (2016). Online Reviews as a Measure of Service Quality. <i>Pre-ICIS SIGDSA/IFIP WG8.3 Symposium, Dublin, Ireland, December 11, 2016.</i><a href="pdf/palesePiccoli.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Bonaretti D., Piccoli G., Bartosiak M. (2016). The Impact of IT-enabled Customer Experience Management on Service Perceptions and Performance. <i>Proceedings of the Fifteenth Annual Pre-ICIS Workshop on HCI Research in MIS, Dublin, Ireland, December 11, 2016.</i><a href="pdf/bonarettiPiccoliBartosiak.pdf" href="_blank" > Publication PDF link</a> </li>
<li class="publication"> Piccoli, G., Pigni F. (2016). TRIPBAM: Leveraging Digital Data Streams to Unleash Savings. <i>Communications of the Association for Information Systems. </i>39(25), 556-574. <a href="pdf/tripbam.pdf" href="_blank" >Publication PDF link</a></li></li>
<li class="publication">Pigni, F., Piccoli, G., Watson, R. (2016). Digital Data Streams: Creating value from the real-time flow of big data. <i> California Management Review.</i> 58(3), 5-25.<a href="pdf/digitalDataStream.pdf" href="_blank" >Publication PDF link</a></li>
<li class="publication">Palese, B., Piccoli, G. (2016). Online Reviews as a Measure of Service Quality. <i>Baylor University - Big XII+ MIS Research Symposium.</i> <a href="pdf/topicModeling_Palese_Piccoli_2016.pdf" href="_blank" >Publication PDF link</a></li>
<!-- <li class="publication">Bonaretti, D., Piccoli, G., Bartosiak, M. (2016). Online Review Manipulation: Interface Design and Biasing of Numeric Evaluation <i> Baylor University - Big XII+ MIS Research Symposium.</i> <a href="pdf/onlineReviewManipulation.pdf" href="_blank" >Publication PDF link</a></li> -->
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<ul>
<b>Year 2015</b>
<li class="publication"> Applegate, L.M., Piccoli, G., Pigni, F. (2015, August). Duetto: Industry Transformation with Big Data. <i> Harvard Business School</i>, No. 9-806-105. Boston, MA: Harvard Business School Publishing.<a href="pdf/Pre-ICIS_article_ML.pdf" href="_blank" ></a></li>
<li class="publication"> Bartosiak, M. L., Piccoli, G. (2015, May). Tell Me What to Do! Computer-Synthesized Speech as a Persuasive Technology in the Context of Online Reviews. In <i>Proceeding of Twenty-First Americas Conference on Information Systems (AMCIS) </i>, Puerto Rico.<a href="pdf/tell_me_what_to_do.pdf" href="_blank" > Publication PDF link</a></li>
<li class="publication">Piccoli, G., Pigni, F. (2015). Selecting Digital Data Stream Winners. In<i> SIM Advanced Practices Council.</i><a href="pdf/leading_digital_transformation.pdf" target="_blank" > Publication PDF link</a></li>
<li class="publication">Piccoli, G., Rodriguez, J., Watson, R. T. (2015, January). Leveraging Digital Data Streams: The Development and Validation of a Business Confidence Index. In <i>System Sciences (HICSS), 2015 48th Hawaii International Conference on </i>(pp. 928-937). IEEE.<a href="pdf/leveraging_digital_data_streams.pdf" target="_blank" > Publication PDF link</a></li>
</ul>
<ul>
<b>Year 2014</b>
<li class="publication">Piccoli, G., Ott, M. (2014). Impact of Mobility and Timing on User-Generated Content. <i>MIS Quarterly Executive</i>, 13(3), 147-157. [Winner of the <a href='https://aisnet.org/general/custom.asp?page=BestPublicationsAwar' target='_blank'>Best Information Systems Publication Award</a> ]. <a href="pdf/impact_of_mobility_and_timing_on_user_generated_content.pdf" target="_blank" > Publication PDF link</a> - <a href="
http://www.misqe.org/ojs2/podcasts/2014-09-mobility.mp3" target="_blank" > MISQ Poadcast (MP3)</a></li>
<li class="publication"> Noce, L., Zamberletti, A., Gallo, I., Piccoli, G., Rodriguez, J. A. (2014). Automatic Prediction of Future Business Conditions. In <i>Advances in Natural Language Processing </i>(pp. 371-383). Springer International Publishing.<a href="pdf/automatic_prediction_future_business_conditions.pdf" target="_blank" > Publication PDF link</a></li>
</ul>
<ul>
<b>Year 2013</b>
<li class="publication"> Piccoli, G., Pigni, F. (2013). Harvesting external data: the potential of digital data streams.<i> MIS Quarterly Executive </i>, 12(1), 143-154.<a href="pdf/harvesting_external_data.pdf" target="_blank" > Publication PDF link</a></li>
</ul>
<ul>
<b> Year 2008 </b>
<li class="publication"> Piccoli, G., Watson, R. T. (2008). Profit from customer data by identifying strategic opportunities and adopting the ‘Born Digital’approach. <i>MIS Quarterly Executive</i>, 7(3), 113-122.<a href="pdf/profit_from_customer_data.pdf" target="_blank"> Publication PDF link</a></li>
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<h2> Conversational Interfaces</h2>
<p class="item-intro text-muted">The ultimate human-machine interaction. </p>
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Alexa, Ehi Siri, Ok Google, Cortana. Conversational interfaces are becoming pervasive as the technology is now being bundled in products and services we use in our daily lives (e.g. Phones, PCs, and Apps). However, the mimic of real human chatting is not constrained to voice assistants. In fact, messaging apps are rapidly becoming platforms through which users can access numerous services (e.g. Uber, Louis Vuitton). Leading messaging apps platforms are WeChat, Messenger, Telegram, and Slack.</p>
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Conversational interfaces in many ways resemble the shift we experienced with the WWW. It is foreseeable a future where information and digital services will be accessible through conversational interfaces.
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We are currently developing both vocal and chat interfaces with the objective of researching how and to what degree they will impact businesses. Our main interests are in the education and hospitality sectors.</p>
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Our goal is to develop taxonomies and frameworks in order to answer questions such as: What is happening today with Conversational Interfaces? What are possible short- and long-term evolutions? What are the optimal designs for CI in each space (e.g., B2C, B2E, B2M)? What could be the first use cases? Which lessons to be learned from early trials? How should your firm position itself for the impending CI revolution? </p>
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<h4>Joaquin Rodriguez</h4>
<p class="text-muted">PhD Student</p>
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<h2>Refactoring Education</h2>
<p class="item-intro text-muted">Breaking the Quality/Efficiency trade-off in Higher Ed</p>
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In this project we design an in-class required introductory college course that can scale to large numbers of students under resource constraint. We conceptualize the course as a Socio-Technical (ST) artifact. The point of departure for our work is the centrality of human interactions in learning environments. Much of the recent attention to digital transformation of education focuses on the use of VLEs and MOOCs. Alternatively we propose that, rather than “digitizing the professor,” the deployment of digital technology should enable instructors to maximize the time and attention they can devote to meaningful engagement with the students – in and outside of class.
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This project is grounded in the Design Science Research approach for socio-technical system design, development and implementation. Traditional quantitative methodologies such experimentation, enable testing of specific interventions.
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A theoretical paper describing the objectives of the project and the main research directions is available <a href="https://dds.cct.lsu.edu/ddslab/pdf/piccolietal2017.pdf">here</a>. We are currently engaged in system development and implementation based on the following meta-requirements:<br><br>
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MR1: The ST artifact should record all students' behaviors.<br>
MR2: The ST artifact must not conflate behavior with learning<br>
MR3: The ST artifact treats students as self-responsible units and maximizes learner control<br>
MR4: The ST artifact exposes all behavioral and performance data as soon as it becomes available<br>
MR5: The ST artifact contextualize behavioral and performance data for students<br>
MR6: The ST artifact proactively triggers appropriate behaviors<br>
MR7: The ST artifact encourages sustained use by students by managing triggering risks.<br>
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The prototype of the responsive application is available <a href="http://dds.cct.lsu.edu:3100/">here</a>. You can sign up and access the application or you can email us for access.
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<h4>Gabriele Piccoli</h4>
<p class="text-muted">Lab Director</p>
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<li><a href="https://www.linkedin.com/pub/gabriele-piccoli/5/375/b2a" target="_blank"><i class="fa fa-linkedin"></i></a>
</li>
<li><a href="https://scholar.google.com/citations?user=WabW4S4AAAAJ&hl=en" target="_blank"><i class="fa fa-graduation-cap"></i></a>
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</ul>
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<h4>Joaquin Rodriguez</h4>
<p class="text-muted">PhD Student</p>
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<li><a href="mailto:[email protected]"><i class="fa fa-envelope-o"></i></a>
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" target="_blank"><i class="fa fa-linkedin"></i></a>
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<h4>Biagio Palese</h4>
<p class="text-muted">PhD Student</p>
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<h4>Marcin Bartosiak</h4>
<p class="text-muted">Postdoc Fellow</p>
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<li><a href="mailto:[email protected]"><i class="fa fa-envelope-o"></i></a>
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<li><a href="https://it.linkedin.com/in/bartosiak
" target="_blank"><i class="fa fa-linkedin"></i></a>
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<h2> CUSTOMER EXPERIENCE MANAGEMENT (CEM)</h2>
<p class="item-intro text-muted">Effects of CEM Systems on Efficiency and Guests. </p>
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Over the past decade, the spread of information has made it increasingly difficult for hotels to provide undifferentiated products and to sustain premium prices. However, this also gave most guest-centric firms the opportunity to shape the customer experience in new ways. To do so, they have to succeed in integration and the Customer Experience Management, which requires a system designed with mobility in mind.</p>
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The study wants to describe a case study of seven Swiss hotels which adopted a Customer Experience Information System to face these challenges, thus leveraging on technology to support internal efficiency and the improvement of the relationship with guests.
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Method
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A mixed-methods research is conducted, merging inquiry techniques with statistical regression methods to finally capture the different effects of the information system usage on more facets of the firms’ performance. Specifically, effects are investigated via event study, partial least squares modeling, and generalized estimated equations on transactional data and online reviews.
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Results
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The goal is to show how the efficiency in housekeeping tasks and the percentage of experiences’ virtualizations increase with the introduction of the CEM system.
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People
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