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When one delivers a case today the idea is that we create the following two directories under the ticket folder in the customer's inbox. For example, if we have a case with an case.internal_idfunnycat and a case.namecase-name, with a sample with the sample.name sample-name:
cg deliver case --dry-run -c funnycat # Delivers the case to the inbox, thus we get
ll /path/to/inbox/<ticket_id>/
case-name
sample-name
Where we today put everything "case" related into the folder named case-name and everything "sample" related into the folder named sample-name.
However, users are able to place the order of a case, where the case.name is the same as sample.name. This makes the delivery structure different. For example, if we change the sample.name to case-name above we would get:
cg deliver case --dry-run -c funnycat # Delivers the case to the inbox
ll /path/to/inbox/<ticket_id>/
case-name # This folder now contains both the case files and the sample files
As the case.name and sample.name are the same we redirect the files to the same location. This is not the end of the world, but confusing to our customers if they expect the sample files to be in the sample folder, but the sample folder is now the case folder.
To Reproduce
Steps to reproduce the behavior:
`cg deliver case --dry-run -c <case_where_case.name=related_sample.name>
Expected behavior
I expect that we have a consistent format of delivery. Either we put everything into one folder, or keep them separate as is. But if we want to keep them separate we also have to remove the possibility of placing orders where the case.name is equal to the sample.name
Additional context
Add any other context about the problem here.
The text was updated successfully, but these errors were encountered:
Describe the bug
When one delivers a case today the idea is that we create the following two directories under the ticket folder in the customer's inbox. For example, if we have a case with an
case.internal_id
funnycat
and acase.name
case-name
, with a sample with the sample.namesample-name
:Where we today put everything "case" related into the folder named
case-name
and everything "sample" related into the folder namedsample-name
.However, users are able to place the order of a case, where the
case.name
is the same assample.name
. This makes the delivery structure different. For example, if we change thesample.name
tocase-name
above we would get:As the
case.name
andsample.name
are the same we redirect the files to the same location. This is not the end of the world, but confusing to our customers if they expect the sample files to be in the sample folder, but the sample folder is now the case folder.To Reproduce
Steps to reproduce the behavior:
Expected behavior
I expect that we have a consistent format of delivery. Either we put everything into one folder, or keep them separate as is. But if we want to keep them separate we also have to remove the possibility of placing orders where the
case.name
is equal to thesample.name
Additional context
Add any other context about the problem here.
The text was updated successfully, but these errors were encountered: