Incorrect operation of exclusion lists

[Eksol]

Please answer the following questions for yourself before submitting an issue.

• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.4.0

Environment

- OS: Windows 10
- Other network-level software: adguard

Which DNS server do you use?

Default

Custom DNS

No response

Use Wintun

• yes, I do

Issue Details

Steps to reproduce:

1. Open rutracker.org by including the domain in the exception lists

Expected Behavior

The site should open

Actual Behavior

The site does not open

Screenshots

Screenshot 1

Additional Information

No response

[Eksol]

[Eksol]

Is this program written in python? It hangs, slows down, doesn't work!

[shamarin]

Rutracker is blocked in Russia.

[AlexandrPkhm]

@Eksol Hello!

First of all, could you please update to the latest version of AdGuard VPN for Windows which is 2.4.1 and check if the issues with exclusions and crashes persist there?

Regarding the rutracker.org exclusion, it appears that you have added the correct rutracker.org domain, so could you please clarify the following What mode are you using for app exclusions, is it also set to selective or is it general?

[Eksol]

@Eksol Hello!

First of all, could you please update to the latest version of AdGuard VPN for Windows which is 2.4.1 and check if the issues with exclusions and crashes persist there?

Regarding the rutracker.org exclusion, it appears that you have added the correct rutracker.org domain, so could you please clarify the following What mode are you using for app exclusions, is it also set to selective or is it general?

selective

[Eksol]

I installed the update. It didn't help. Only switching to the general mode when all traffic is sent to the tunnel helps to solve the problem.

[AlexandrPkhm]

@Eksol

selective

If you are using Selective mode for the App exclusions please make sure that your browser is added to the list of the App exclusions.

[Eksol]

@Eksol

selective

If you are using Selective mode for the App exclusions please make sure that your browser is added to the list of the App exclusions.

Yes, the browser is added. YouTube traffic goes through the tunnel. But rutracker does not open.

[AlexandrPkhm]

@Eksol Could you please clarify if this happens on one particular location or on every location?

Also, please record the application logs for us. We need them in order to diagnose this issue.
Here's what we need you to do:

1. Go to Settings -> App settings -> Logging level -> Record everything.
2. Reproduce the problem, then remember the exact time it happened.
3. Open Support tab -> Export logs and system info.
4. Send the archive to [email protected]:
   - include [windows] keyword and ISSUE_NUMBER in the subject of your email
   - specify the exact time when the issue occurred

[Eksol]

IP(rutracker) blocked by adguard for chrome

[Eksol]

please record the application logs for us

Done...

[Eksol]

The problem is localized in the Google Chrome browser. After reinstallation, the RuTracker site only worked halfway. I see a block on the RuTracker.ck domain, but this site, which is included in the exception list, is not processed correctly.

[Eksol]

[AChekanoff]

I have the same problem.