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communication.html
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<!DOCTYPE html>
<html dir="rtl">
<head>
<meta charset=UTF-8>
<link rel="stylesheet" type="text/css" href="styles.css" />
<script src="functions.js" type="text/javascript"></script>
</head>
<body>
<div class="main">
<div class="nav">
<a href="index.html">
<span class="item">TECHNICAL</span>
</a>
<a href="communication.html">
<span class="item selected">COMMUNICATION, FEEDBACK, COLLABORATION & COMMUNITY</span>
</a>
<a href="leadership.html">
<span class="item">
LEADERSHIP
</span>
</a>
<a href="delivery.html">
<span class="item">
DELIVERY & EFFECTIVENESS
</span>
</a>
<a href="strategy.html">
<span class="item">STRATEGY</span>
</a>
</div>
<!--header-->
<div class="header">
<div class="skill-header">
<h1>Communication, Feedback, Collaboration & Community</h1>
<a href="#communication" onclick="changeSkill('communication')">
<div class="competencies selected" id="communication-header">
<div class="headerbox">
<div class=header1>Communication</div>
</div>
<div class=summary>Shares the right amount of information with the right people, at the right time, and
listens effectively</div>
<div class=sub-skills>
<span class="text">◗ Knowledge Sharing</span>
<span class="text">◗ Effective Communication</span>
<span class="text">◗ Feedback</span>
</div>
</div>
</a>
<a href="#teamwork" onclick="changeSkill('teamwork')">
<div class="competencies" id="teamwork-header">
<div class="headerbox">
<span class=header1>Teamwork</span>
</div>
<div class=summary>
Works positively and collaboratively in a team, contributing to the team's goals and successes, works to
unblock others and lives the company value of "One Team One Dream"
</div>
<div class="sub-skills">
<span class="text">◗ Teamwork</span>
</div>
</div>
</a>
<a href="#community" onclick="changeSkill('community')">
<div class="competencies" id="community-header">
<div class="headerbox">
<span class=header1>Community</span>
</div>
<div class=summary>
Builds community internally, acts with integrity, and respects other opinions.
Champions and extols company values.
Promotes the company externally as an attractive and thoughtful place to work
</div>
<div class="sub-skills">
<span class="text">◗ Community</span>
</div>
</div>
</a>
<a href="#recruitment" onclick="changeSkill('recruitment')">
<div class="competencies" id="recruitment-header">
<div class="headerbox">
<span class=header1>Recruitment</span>
</div>
<div class=summary>Strengthens the engineering team by bringing in excellent staff members<br /></div>
<div class="sub-skills">
<span class="text">◗ Recruitment Strategy</span>
<span class="text">◗ Interviewing</span>
</div>
</div>
</a>
</div>
</div>
<div class="main">
<!--Junior-->
<div class="row">
<div class="left col">
<span class=title>E1: Engineer I</span>
<p><span class=focus>FOCUS: <br />Within Task</span></p>
<a href="https://tinyurl.com/e360-engineer-i" target="_blank" class="link underline">Role Expectations</a>
</div>
<div class="middle" id="junior-skills">
<div class="communication">
<span class="pill">Communication</span>
<ul>
<li>
<span class="highlight underline">Feedback</span>
Actively seeks feedback through pull requests and pairing, and uses feedback from others as a tool for
growth.
</li>
<li>
<span class="highlight underline">Knowledge Sharing</span>
Understands their area of work. Aims to share knowledge of their work and areas they have worked in
frequently.
<br />Techniques can include presenting at demos, documention, thorough descriptions in PRs, comments in
tickets and contributions to the README
</li>
<li>
<span class="highlight underline">Effective Communication</span>
Communicates effectively, clearly, concisely and in an audience-oriented way, in written and verbal
form.
<br />Communicates progress of work, escalates issues, rubber-ducks approaches to their work with a team
member, and asks for help where needed.
<br />Actively listens to others and ensures they are understood. Asks questions for clarification. Pays
attention to nonverbal communication.
</li>
</ul>
</div>
<div class="teamwork">
<span class="pill">Teamwork</span>
<ul>
<li>
Helps their teammates when requested, volunteers themself for team tasks. Gives or shares credit where
due.
<br />Actively demonstrates a positive attitude, learns from mistakes and does not place blame on
others.
</li>
</ul>
</div>
<div class="community">
<span class="pill">Community</span>
<ul>
<li>
Works to build strong relationships with their teammates and manager and works to contribute positively
to company culture.
</li>
</ul>
</div>
<div class="recruitment">
<span class="pill">Recruitment</span>
<ul>
<li>
N/A (not applicable at this level)
</li>
</ul>
</div>
<a class="link" id="show-junior-all" onclick="showAll('junior')">+ Show All Competencies</a>
<a class="link hide" id="hide-junior-all" onclick="hideAll('junior')">+ Hide Other Competencies</a>
</div>
<div class="right col">
<div class=title>Examples</div>
<a class="show link" id="junior-show" onclick="showExamples('junior')">+ show examples</a>
<a class="hide link" id="junior-hide" onclick="hideExamples('junior')">- hide examples</a>
<ul class="hide" id="junior-examples">
<li>Allows others to speak and actively listens to their ideas</li>
<li>Joined a guild</li>
<li>Helps team members test their work</li>
<li>Communicates task updates clearly and effectively. Articulates current progress, blockers and where they
need help.</li>
<li>Updated a How To Guide on an area of the codebase</li>
</ul>
</div>
</div>
<!--Mid Level-->
<div class="row even">
<div class="left col">
<span class=title>E2: Engineer II</span>
<p><span class=focus>FOCUS: <br />Within Epic</span></p>
<a href="https://tinyurl.com/e360-engineer-ii" target="_blank" class="link underline">Role Expectations</a>
</div>
<div class="middle" id="mid-skills">
<div class="communication">
<span class="pill">Communication</span>
<ul>
<li>
<span class="highlight underline">Feedback</span>
Actively seeks feedback through pull requests and pairing, seeking from relevant domain experts.
<br />
Provides constructive, respectful feedback to other developers through PRs and pairing,
uses feedback from others as a tool for growth and <span class="highlight">actively follows up on
feedback given.</span>
</li>
<li>
<span class="highlight underline">Knowledge Sharing</span>
<span class="highlight">Understands their team's work domain. Frequently and actively</span> shares
knowledge of their work and
areas they have worked in.
<br /><span class="highlight">Watches for opportunities to share knowledge.</span>
<br />Techniques can include <span class="highlight">pairing, announcing new changes to the team,
speaking about a topic,</span>
presenting at demos, documention, thorough descriptions in PRs, comments in tickets and contributions to
the README
</li>
<li>
<span class="highlight underline">Effective Communication</span>
<span class="highlight">Usually</span> communicates effectively, clearly, concisely and in an
audience-oriented way in written and
verbal form, for <span class="highlight">both technical and non technical subjects, to their
teammates.</span>
<br />Communicates progress of work, escalates issues <span class="highlight">early</span> and <span
class="highlight">reaches out to a diverse set of
people to get other perspectives on a complex design.</span>
<br />Actively listens to others and ensures they are understood.
Asks questions for clarification. Pays attention to nonverbal communication.
</li>
</ul>
</div>
<div class="teamwork">
<span class="pill">Teamwork</span>
<ul>
<li>
When requested, <span class="highlight">helps their teammates overcome obstacles, resolve blockers, and
complete work tasks.</span>
Volunteers for team tasks.
<br /><span class="highlight">Developing a sense where they fit into the team's progress and where they
can provide assistance.</span>
<br />Gives or shares credit where due.
<br />Actively demonstrates a positive attitude, learns from mistakes and does not place blame on
others.
</li>
</ul>
</div>
<div class="community">
<span class="pill">Community</span>
<ul>
<li>Works to build strong relationships with their teammates, manager, and <span class="highlight">product
counterpart.</span>
<br>Contributes positively to company culture <span class="highlight">and an inclusive culture.</span>
</li>
</ul>
</div>
<div class="recruitment">
<span class="pill">Recruitment</span>
<ul>
<li>Partcipates in interviews <span class="highlight">at times. Interviews candidates with empathy and
treats them all with equal respect.</span></li>
</ul>
</div>
<a class="link" id="show-mid-all" onclick="showAll('mid')">+ Show All Competencies</a>
<a class="link hide" id="hide-mid-all" onclick="hideAll('mid')">+ Hide Other Competencies</a>
</div>
<div class="right col">
<div class=title>Examples</div>
<a class="show link" id="mid-show" onclick="showExamples('mid')">+ show examples</a>
<a class="hide link" id="mid-hide" onclick="hideExamples('mid')">- hide examples</a>
<ul class="hide" id="mid-examples">
<li>Provides thoughtful and constructive comments to others in code reviews</li>
<li>Ensures stakeholders are aware of current blockers</li>
<li>Notices when someone is stuck and reaches out</li>
<li>Added documentation on an obscure part of the system</li>
<li>Offers to help with setup/packup of team events/meetup</li>
</ul>
</div>
</div>
<!--Senior-->
<div class="row">
<div class="left col">
<span class=title>E3: Senior<br />Engineer</span>
<p><span class=focus>FOCUS: <br />Within Team</span></p>
<a href="https://tinyurl.com/e360-engineer-iii" target="_blank" class="link underline">Role Expectations</a>
</div>
<div class="middle" id="senior-skills">
<div class="communication">
<span class="pill">Communication</span>
<ul>
<li>
<span class="highlight underline">Feedback</span>
Actively seeks feedback through pull requests and pairing, seeking from relevant domain experts.
</li>
<li>
<span class="highlight underline">Teamwork</span>
<span class="highlight">Uses EQ</span> when providing constructive, respectful feedback to other
developers through PRs and pairing,
uses feedback <span class="highlight">from and for others</span> as a tool for growth and actively
follows up on feedback given.
</li>
<li>
<span class="highlight underline">Knowledge Sharing</span>
Understands their <span class="highlight">team's domain.</span>
<br />Frequently and actively shares knowledge of their work, areas they have worked in and
<span class="highlight">obscure areas outside of their context and encourages others to do the
same.</span>
<br />Techniques can include <span class="highlight">helping others,</span> pairing, announcing new
changes to the team, speaking about a topic,
<span class="highlight">running workshops, contributing to how-to guides, contributing articles to the
engineering blog,</span> presenting at demos,
documention, thorough descriptions in PRs, comments in tickets and contributions to the README
</li>
<li>
<span class="highlight underline">Effective Communication</span>
Communicates effectively, clearly, concisely in written and verbal form both technical and non technical
subjects,
and in an <span class="highlight">audience-oriented way.</span>
<br />Communicates progress of work, escalates issues early and reaches out to a diverse set of people
to get other perspectives on a complex design.
<br /><span class="highlight">Demonstrates how to effectively communicate an idea, proposal, decision or
counterpoint.
<br />Offers solutions to problems rather than just communicating a problem.</span>
<br />Actively listens to others and ensures they are understood.
<br /><span class="highlight">Asks thoughtful and considered questions in a respectful way.</span> Pays
attention to nonverbal communication.
</li>
</ul>
</div>
<div class="teamwork">
<span class="pill">Teamwork</span>
<ul>
<li>Helps their teammates overcome obstacles, resolve blockers, and complete work tasks <span
class="highlight">without impacting their own work.</span>
<br /><span class="highlight">Aware of team's progress and reaches out to teammates if they notice
someone has been stuck for a while.</span>
<br />Gives or shares credit where due.
<br />Actively demonstrates a positive attitude, <span class="highlight">takes responsibility for
mistakes</span> and does not place blame on others
</li>
</ul>
</div>
<div class="community">
<span class="pill">Community</span>
<ul>
<li>
Works to build strong relationships with their teammates, manager, as well as their teams' relevant
business stakeholders.
<br />Contributes positively to company culture.
<br />Builds connectedness, and takes actions to promote an inclusive culture.
</li>
</ul>
</div>
<div class="recruitment">
<span class="pill">Recruitment</span>
<ul>
<li>
Partcipates in interviews regularly, interviews candidates with empathy and treats them all with equal
respect,
developing expertise in interviewing
</li>
</ul>
</div>
<a class="link" id="show-senior-all" onclick="showAll('senior')">+ Show All Competencies</a>
<a class="link hide" id="hide-senior-all" onclick="hideAll('senior')">+ Hide Other Competencies</a>
</div>
<div class="right col">
<div class=title>Examples</div>
<a class="show link" id="senior-show" onclick="showExamples('senior')">+ show examples</a>
<a class="hide link" id="senior-hide" onclick="hideExamples('senior')">- hide examples</a>
<ul class="hide" id="senior-examples">
<li>Avoids blame and focuses on and makes suggestions for positive change</li>
<li>Ran a knowledge sharing session</li>
<li>Coached a team member to solve a problem directly, rather than doing it for them</li>
<li>Takes time to explain concepts and best practices</li>
<li>Actively participates in the interviewing process via pairing or meeting candidates</li>
<li>Helps with setup/packup of team events/meetup</li>
</ul>
</ul>
</div>
</div>
<!--Team Lead-->
<div class="row even">
<div class="left col">
<span class=title>E4: Development Lead</span>
<p><span class=focus>FOCUS: <br />Within Team and Stakeholders</span></p>
<a href="https://tinyurl.com/e360-devlead" target="_blank" class="link underline">Role Expectations</a>
</div>
<div class="middle" id="teamlead-skills">
<div class="communication">
<span class="pill">Communication</span>
<ul>
<li>
<span class="highlight underline">Feedback</span>
Works within their team, relevant domain experts and with its business stakeholders to foster a culture
of seeking out feedback and using it as a tool for growth.
<br />Actively demonstrates these behaviours.
</li>
<li>
<span class="highlight underline">Knowledge Sharing</span>
Fosters a culture of documentation and knowledge sharing within their team, other teams and with their
team's business stakeholders; actively demonstrates these behaviours.
</li>
<li>
<span class="highlight underline">Effective Communication</span>
Is able to communicate effectively with a diverse team.
<br />Fosters a culture of clear, concise, effective, audience-oriented communication on their team,
ensuring teammates actively listen to others and are understood.
<br />Asks thoughtful and considered questions in a respectful way and ensures their team demonstrates
this.
<br />Communicates status, project updates and relevant sharing of information across interested groups.
<br />Takes the lead on driving conversations within the team to navigate complicated technical
problems.
<br />Actively demonstrates these behaviours. Pays attention to nonverbal communication.
</li>
</ul>
</div>
<div class="teamwork">
<span class="pill">Teamwork</span>
<ul>
<li>
Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks.
<br />Aware of team's progress and unblocks members of the team.
<br />Gives or shares credit where due. Actively demonstrates a positive attitude, does not place blame
on others, assumes responsibility for mistakes,
leads resolution and ensures the team follow this example.
</li>
</ul>
</div>
<div class="community">
<span class="pill">Community</span>
<ul>
<li>
Works to build and improve strong relationships with their teammates, manager, their teams' relevant
business stakeholders, and senior engineers across the organisation.
<br />Leverages relationships to better plan for and position their team.
<br />Contributes positively to company culture and actively promotes an inclusive culture.
<br />Contributes to improving team relatedness, and helps build a culture of lending support
</li>
</ul>
</div>
<div class="recruitment">
<span class="pill">Recruitment</span>
<ul>
<li>
Partcipates in interviews regularly, interviews candidates with empathy and treats them all with equal
respect,
good example for others to follow, provides input and improvements to the interview process.
</li>
</ul>
</div>
<a class="link" id="show-teamlead-all" onclick="showAll('teamlead')">+ Show All Competencies</a>
<a class="link hide" id="hide-teamlead-all" onclick="hideAll('teamlead')">+ Hide Other Competencies</a>
</div>
<div class="right col">
<div class=title>Examples</div>
<a class="show link" id="teamlead-show" onclick="showExamples('teamlead')">+ show examples</a>
<a class="hide link" id="teamlead-hide" onclick="hideExamples('teamlead')">- hide examples</a>
<ul class="hide" id="teamlead-examples">
<li>Resolves conflict between colleagues</li>
<li>Anticipates and shares schedule deviations in plenty of time</li>
<li>Assist with defining/inputting into an interviewing process</li>
<li>Motivates the team towards a goal</li>
<li>Promotes teamwork and knowledge sharing in their squad</li>
<li>Rallies the team to help with setup/packup of team events/meetup</li>
</ul>
</div>
</div>
<!--Engineering Manager-->
<div class="row">
<div class="left col">
<span class=title>E5: Engineering Manager</span>
<p><span class=focus>FOCUS: <br />Across Several Teams</span></p>
<a href="https://tinyurl.com/e360-eng-mgr" target="_blank" class="link underline">Role Expectations</a>
</div>
<div class="middle" id="em-skills">
<div class="communication">
<span class="pill">Communication</span>
<ul>
<li>
<span class="highlight underline">Feedback</span>
Works <span class="highlight">across several teams</span>, domains and with their business stakeholders
to foster a culture of seeking out feedback and using it as a tool for growth.
<br />Actively demonstrates these behaviours.
</li>
<li>
<span class="highlight underline">Knowledge Sharing</span>
Fosters a culture of documentation and knowledge sharing <span class="highlight">across several
teams</span> and their respective business stakeholders;
<br /><span class="highlight">Works on growing the knowledge and skills of teams.</span>
<br />Actively demonstrates these behaviours.
</li>
<li>
<span class="highlight underline">Effective Communication</span>
Is able to communicate effectively with a diverse <span class="highlight">set of teams</span>. Fosters a
culture of clear, concise, effective,
audience-oriented communication <span class="highlight">across several teams</span>, ensuring teammates
actively listen to others and are understood.
<br /><span class="highlight">Ensures their teams ask questions are asked in a respectful way.</span>
<br /><span class="highlight">Provides input to discussions on areas of strategy.
Reaches out to teams and groups beyond their own, and outside engineering, to gather information from
stakeholders.</span>
<br /><span class="highlight">Uses a variety of communication methods to communicate and drive others to
excel.</span>
<br />Actively demonstrates these behaviours. Pays attention to nonverbal communication.
</li>
</ul>
</div>
<div class="teamwork">
<span class="pill">Teamwork</span>
<ul>
<li>
<span class="highlight">Consistently works across teams</span> to help them resolve blockers, and
complete work tasks.
<br /><span class="highlight">Ensures team leads have the tools they need to unblock their teams.</span>
Ensures that credit is shared and given where due.
<br />Actively demonstrates a positive attitude, does not place blame on others, assumes responsibility
for mistakes,
leads resolution and <span class="highlight">ensures this is followed across teams.</span>
</li>
</ul>
</div>
<div class="community">
<span class="pill">Community</span>
<ul>
<li>
Works to build and improve strong relationships with engineers and managers across the <span
class="highlight">organisation</span>
as well as relevant business stakeholders for <span class="highlight">several teams</span>.
<br />Leverages relationships to better plan for and position <span class="highlight">those
teams</span>.
Contributes positively to company culture and actively promotes an inclusive culture.
<br /><span class="highlight">Exemplifies selflessness for the team without compromising
responsibilities, and lifts everyone up</span>
</li>
</ul>
</div>
<div class="recruitment">
<span class="pill">Recruitment</span>
<ul>
<li>
Actively contributes to and leads hiring decisions, brings in great candidates, makes hiring decisions,
resolving discrepancies between conflicting reports.
<br />Understands STAR approach and other common interview techniques
<br />Aware of common cognitive biases and how to counter
<br />Good understanding of applicable HR law as it applies to interviewing and recruiting
</li>
</ul>
</div>
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<div class="right col">
<div class=title>Examples</div>
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<ul class="hide" id="em-examples">
<li>Proactive in the tech community and promotes the company within the community via meetups/blogs/panels
etc</li>
<li>Devoted large amount of time to helping outside direct responsibilities</li>
<li>Takes on large amounts of tedious grunt work for the team without being asked</li>
<li>Provides feedback and receives feedback in the appropriate forum</li>
<li>Contextualizes and clarifies ambiguous direction and strategy for others</li>
<li>Defines and sets recruitment strategy</li>
<li>Organises team events and rallies across teams to help with setup/packup of team events/meetup</li>
</ul>
</ul>
</div>
</div>
<!--VP Eng-->
<div class="row even">
<div class="left col">
<span class=title>E6: VP Engineering</span>
<p><span class=focus>FOCUS: <br />Across Organisation</span></p>
</div>
<div class="middle" id="vp-skills">
<div class="communication">
<span class="pill">Communication</span>
<ul>
<li>
<span class="highlight underline">Feedback</span>
Works across the organisation to foster a culture of seeking out feedback and using it as a tool for
growth. Actively demonstrates these behaviours.
</li>
<li>
<span class="highlight underline">Knowledge Sharing</span>
Fosters a culture of documentation and knowledge sharing across the organisation; actively demonstrates
these behaviors.
<br />Ensures other <span class="highlight">business leaders are informed</span> and up-to-date
regarding delivery, risks and business challenges.
<br /><span class="highlight">Acts as a bridge</span> between engineering and the business by
articulating engineering challenges to non-technical stakeholders
</li>
<li>
<span class="highlight underline">Effective Communication</span>
Effectively communicates the <span class="highlight">company strategy, mission and objectives</span> to
the engineering team
<br />Keeps <span class="highlight">CEO and LT informed</span> of business challenges, delivery and
risk.
<br /><span class="highlight">Articulates the "why"</span> behind key company decisions and the impact
these will have on engineering activities
<br /><span class="highlight">Communicates consistently, reiterating key messages and providing clarity
and certainty to the team</span>
<br /><span class="highlight">Leads</span> large group or whole engineering discussions on the <span
class="highlight">vision and direction</span> of the systems.
</li>
</ul>
</div>
<div class="teamwork">
<span class="pill">Teamwork</span>
<ul>
<li>
<span class="highlight">Collaborates</span> with the company <span class="highlight">leadership</span>
team on company <span class="highlight">strategy</span> and initiatives
<br /><span class="highlight">Contributes to leadership discussions, off-sites and strategy
discussions</span>
<br />Consistently works <span class="highlight">across the organisation</span> to enable teams to <span
class="highlight">support</span> each other.
<br />Ensures <span class="highlight">leads</span> have the tools they need to unblock their teams.
<br />Ensures that credit is shared and given where due.
<br />Actively demonstrates a positive attitude, <span class="highlight">lead others to lead
resolutions</span>,
does not place blame on others and ensures this is <span class="highlight">followed by all teams</span>.
</li>
</ul>
</div>
<div class="community">
<span class="pill">Community</span>
<ul>
<li>
Works to build and improve strong relationships <span class="highlight">across the organisation.</span>
Leverages those relationships to better plan for and position the <span class="highlight">engineering
organisation.</span>
<br /><span class="highlight">Lives the company values, guards positive culture, actively promotes an
inclusive culture and defines policies that support relatedness between teams.</span>
<br />Represents the company <span class="highlight">externally</span> by speaking at conferences or
events,
interacting with the media and other business leaders
<br />Actively <span class="highlight">builds and grows a professional network</span> of business and
technology leaders
</li>
</ul>
</div>
<div class="recruitment">
<span class="pill">Recruitment</span>
<ul>
<li>
<span class="highlight">Sets recruitment strategy, invests in long-term relationships for critical
roles, and recruits at scale.</span>
<br /><span class="highlight">Sets the tone, policy and goals around building a diverse, high-quality
team</span>
<br />Understands STAR approach and other common interview techniques
<br />Aware of common cognitive biases and how to counter
<br />Good understanding of applicable HR law as it applies to interviewing and recruiting
</li>
</ul>
</div>
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<ul class="hide" id="vp-examples">
<li>Champions engineering goals with peers in the business and within the engineering team</li>
<li>Sets the tone, policy, and goals around maintaining an inclusive company</li>
<li>Repairs broken team dynamics and builds harmony</li>
<li>Defines processes for clear communication for the entire team</li>
<li>Shares the right amount of information with the right people, at the right time</li>
<li>Created the communication plan for a large organisational change</li>
<li>Organises events for the engineering org and rallies the org to help with setup/packup of events/meetup
</li>
</ul>
</ul>
</div>
</div>
</div>
</div>
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